Trust in typical and high-reliability contexts: Building and reacting to trust among firefighters

Jason A. Colquitt, Jeffery LePine, Cindy P. Zapata, R. Eric Wild

Research output: Contribution to journalArticlepeer-review

94 Scopus citations

Abstract

We develop theory that distinguishes trust among employees in typical task contexts (marked by low levels of situational unpredictability and danger) from trust in "high-reliability" task contexts (those marked by high levels of situational unpredictability and danger). A study of firefighters showed that trust in high-reliability task contexts was based on coworkers' integrity, whereas trust in typical task contexts was also based on benevolence and identification. Trust in high-reliability contexts predicted physical symptoms, whereas trust in typical contexts predicted withdrawal. Job demands moderated linkages with performance: trust in high-reliability task contexts was a more positive predictor of performance when unpredictable and dangerous calls were more frequent.

Original languageEnglish (US)
Pages (from-to)999-1015
Number of pages17
JournalAcademy of Management Journal
Volume54
Issue number5
DOIs
StatePublished - Oct 1 2011

ASJC Scopus subject areas

  • Business and International Management
  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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