Transformative service research

An emerging subfield focused on service and well-being

Amy Ostrom, Daniele Mathras, Laurel Anderson

Research output: Chapter in Book/Report/Conference proceedingChapter

8 Citations (Scopus)
Original languageEnglish (US)
Title of host publicationHandbook of Service Marketing Research
PublisherEdward Elgar Publishing Ltd.
Pages557-579
Number of pages23
ISBN (Print)9780857938855, 9780857938848
DOIs
StatePublished - Feb 28 2014

Fingerprint

Well-being

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Cite this

Ostrom, A., Mathras, D., & Anderson, L. (2014). Transformative service research: An emerging subfield focused on service and well-being. In Handbook of Service Marketing Research (pp. 557-579). Edward Elgar Publishing Ltd.. https://doi.org/10.4337/9780857938855.00036

Transformative service research : An emerging subfield focused on service and well-being. / Ostrom, Amy; Mathras, Daniele; Anderson, Laurel.

Handbook of Service Marketing Research. Edward Elgar Publishing Ltd., 2014. p. 557-579.

Research output: Chapter in Book/Report/Conference proceedingChapter

Ostrom, A, Mathras, D & Anderson, L 2014, Transformative service research: An emerging subfield focused on service and well-being. in Handbook of Service Marketing Research. Edward Elgar Publishing Ltd., pp. 557-579. https://doi.org/10.4337/9780857938855.00036
Ostrom A, Mathras D, Anderson L. Transformative service research: An emerging subfield focused on service and well-being. In Handbook of Service Marketing Research. Edward Elgar Publishing Ltd. 2014. p. 557-579 https://doi.org/10.4337/9780857938855.00036
Ostrom, Amy ; Mathras, Daniele ; Anderson, Laurel. / Transformative service research : An emerging subfield focused on service and well-being. Handbook of Service Marketing Research. Edward Elgar Publishing Ltd., 2014. pp. 557-579
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