Transformative service research: An emerging subfield focused on service and well-being

Amy Ostrom, Daniele Mathras, Laurel Anderson

Research output: Chapter in Book/Report/Conference proceedingChapter

9 Scopus citations
Original languageEnglish (US)
Title of host publicationHandbook of Service Marketing Research
PublisherEdward Elgar Publishing Ltd.
Pages557-579
Number of pages23
ISBN (Print)9780857938855, 9780857938848
DOIs
StatePublished - Feb 28 2014

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Cite this

Ostrom, A., Mathras, D., & Anderson, L. (2014). Transformative service research: An emerging subfield focused on service and well-being. In Handbook of Service Marketing Research (pp. 557-579). Edward Elgar Publishing Ltd.. https://doi.org/10.4337/9780857938855.00036