Trading revenue, reputation and trade secrets

a stochastic control framework for business operation

Avhishek Chatterjee, Lei Ying, Sriram Vishwanath

Research output: Contribution to journalArticle

Abstract

In this electronic era, most businesses, especially e-businesses like IT services, business process outsourcing (BPO), online merchants etc. maintain details of daily operations and customer feedback. Relations between different business parameters can be learned from these data, which in turn can be used in decision making. In this work, we develop a stylized mathematical framework for business operations based on the knowledge gathered from past data. Our proposed framework is generic and is close to optimal in terms of long-term profitability. In optimizing long-term profit, we balance between short-term profit and long-term reputation earned based on customer satisfaction while ensuring trade secrecy. Towards this we build on stochastic control and Lyapunov techniques that have been successfully applied in communication networks.

Original languageEnglish (US)
Pages (from-to)1-32
Number of pages32
JournalOperational Research
DOIs
StateAccepted/In press - Jul 13 2017

Fingerprint

Stochastic Control
Profit
Profitability
Industry
Customer Satisfaction
Outsourcing
Electronic Commerce
Business Process
Communication Networks
Lyapunov
Customers
Decision Making
Electronics
Customer satisfaction
Telecommunication networks
Decision making
Business
Framework
Trade
Reputation

Keywords

  • Business operation
  • Performance guarantee
  • Profit
  • Reputation
  • Stochastic control
  • Trade secrecy

ASJC Scopus subject areas

  • Numerical Analysis
  • Modeling and Simulation
  • Statistics, Probability and Uncertainty
  • Strategy and Management
  • Management Science and Operations Research
  • Computational Theory and Mathematics
  • Management of Technology and Innovation

Cite this

Trading revenue, reputation and trade secrets : a stochastic control framework for business operation. / Chatterjee, Avhishek; Ying, Lei; Vishwanath, Sriram.

In: Operational Research, 13.07.2017, p. 1-32.

Research output: Contribution to journalArticle

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