TQM, Chaos and Complexity

Kevin Dooley, Timothy L. Johnson, David H. Bush

Research output: Contribution to journalArticlepeer-review

49 Scopus citations

Abstract

Management practices of this century have been greatly influenced by Frederick Taylor's concept of scientific management. Taylor's theories can be traced to the paradigm of Newtonian mechanics. In recent years a new paradigm of scientific thought, complexity, has emerged. The premise of the paper is that successful TQM initiatives must borrow perspectives and approaches from both paradigms: indeed, one of the key challenges to quality management is to simultaneously balance the objectives of control and learning. This paper elaborates on the connections between the Newtonian paradigm, scientific management, and TQM; and between chaos and complexity, the learning organization, and TQM. Finally, some normative statements are given as to how TQM can evolve as a complex adaptive system.

Original languageEnglish (US)
Pages (from-to)287-302
Number of pages16
JournalHuman Systems Management
Volume14
Issue number4
DOIs
StatePublished - 1995
Externally publishedYes

Keywords

  • Chaos Theory
  • Fractal
  • Paradigm
  • Quality Management
  • Self-Organization

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Fingerprint Dive into the research topics of 'TQM, Chaos and Complexity'. Together they form a unique fingerprint.

Cite this