Towards measuring the “SPC implementation/practice” construct: Some evidence of measurement quality

Manus Rungtusanatham, John C. Anderson, Kevin Dooley

Research output: Contribution to journalArticle

24 Scopus citations

Abstract

Describes the process and outcomes of operationalizing the 14 dimensions underlying the SPC implementation/practice construct. Employs a standard procedure to create a measurement instrument comprising 14 measurement scales, with the number of constituent measurement items ranging from one to four, that correspond to the 14 dimensions underlying the SPC implementation/practice construct. Reports the results of assessing three properties of measurement quality for these newly-created measurement scales, namely: face validity, internal consistency reliability and uni-dimensionality. Such a measurement instrument can then be applied to examine antecedents and consequences of SPC implementation/practice and to diagnose existing organizational efforts at implementing and practicing SPC and to identify opportunities to improve organizational implementation and practice of this quality improvement intervention. Demonstrates the application and interpretation of the SPC implementation/practice measurement instrument within one organizational setting. Concludes by identifying future research needs.

Original languageEnglish (US)
Pages (from-to)301-329
Number of pages29
JournalInternational Journal of Quality & Reliability Management
Volume16
Issue number4
DOIs
StatePublished - Jun 1 1999

Keywords

  • Assessment
  • Measurement
  • Quality
  • Reliability
  • Statistical process control

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management

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