Towards a theory of agile dashboards for service oriented organizations

Jason Nichols, Haluk Demirkan, Kenneth Goul, Mark Keith

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

Research on the agile and adaptive enterprise promotes real time dashboards as a powerful tool to provide coordination and control. Recent trends in market volatility have led firms to restructure around what organizational theorists term an "adhocracy". Service oriented architecture represents an emerging architectural mechanism to align an organization's processes with the flexible structure of such an organizational form. A theory of dashboard creation and implementation that addresses the organizational characteristics of an adhocracy (as exposed through the formalism of a service oriented architecture) is needed in order to develop a grounded methodology for dashboard creation and implementation that targets the coordination and control requirements of this evolving organizational structure. This research seeks to provide such a theoretical foundation grounded in the context of two diverse case studies. Cementing a theory base for dashboard creation and implementation helps to formalize the role of dashboards in service oriented organizations and provides the first step towards developing a methodology for dashboard design and use in an agile environment.

Original languageEnglish (US)
Title of host publication15th Americas Conference on Information Systems 2009, AMCIS 2009
Pages5910-5920
Number of pages11
StatePublished - Dec 1 2009
Event15th Americas Conference on Information Systems 2009, AMCIS 2009 - San Francisco, CA, United States
Duration: Aug 6 2009Aug 9 2009

Publication series

Name15th Americas Conference on Information Systems 2009, AMCIS 2009
Volume9

Other

Other15th Americas Conference on Information Systems 2009, AMCIS 2009
CountryUnited States
CitySan Francisco, CA
Period8/6/098/9/09

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Keywords

  • Agility
  • Dashboard design
  • Process management
  • Process metrics
  • Service oriented enterprise

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

Cite this

Nichols, J., Demirkan, H., Goul, K., & Keith, M. (2009). Towards a theory of agile dashboards for service oriented organizations. In 15th Americas Conference on Information Systems 2009, AMCIS 2009 (pp. 5910-5920). (15th Americas Conference on Information Systems 2009, AMCIS 2009; Vol. 9).