Toward an integration of agent- And activity-centric approaches in organizational process modeling: Incorporating incentive mechanisms

Raghu Santanam, B. Jayaraman, H. R. Rao

Research output: Contribution to journalReview article

40 Scopus citations

Abstract

This paper presents an approach to organizational modeling that combines both agent-centric and activity-centric approaches. Activity-centric approaches to process modeling capture the mechanistic components of a process (including aspects of workflow, decision, and information), but agent-centric approaches capture specific aspects of the human component. In this paper, we explore an integrative viewpoint in which the transactional aspects of agent-centric concerns-for example, economic incentives for agents to perform-are integrated with decision and informational aspects of a process. To illustrate issues in this approach, we focus on modeling incentive mechanisms in a specific sales process and present results from an extensive simulation experiment. Our results highlight the importance of considering the effects of incentives when decision and informational aspects of a process undergo changes.

Original languageEnglish (US)
Pages (from-to)316-335
Number of pages20
JournalInformation Systems Research
Volume15
Issue number4
DOIs
StatePublished - Dec 2004

Keywords

  • Activity-centric modeling
  • Agent-centric modeling
  • Information structure
  • Organizational processes
  • Simulation; incentive mechanisms
  • Workflow

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management
  • Library and Information Sciences

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