Abstract
This paper presents an approach to organizational modeling that combines both agent-centric and activity-centric approaches. Activity-centric approaches to process modeling capture the mechanistic components of a process (including aspects of workflow, decision, and information), but agent-centric approaches capture specific aspects of the human component. In this paper, we explore an integrative viewpoint in which the transactional aspects of agent-centric concerns-for example, economic incentives for agents to perform-are integrated with decision and informational aspects of a process. To illustrate issues in this approach, we focus on modeling incentive mechanisms in a specific sales process and present results from an extensive simulation experiment. Our results highlight the importance of considering the effects of incentives when decision and informational aspects of a process undergo changes.
Original language | English (US) |
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Pages (from-to) | 316-335 |
Number of pages | 20 |
Journal | Information Systems Research |
Volume | 15 |
Issue number | 4 |
DOIs | |
State | Published - Dec 2004 |
Keywords
- Activity-centric modeling
- Agent-centric modeling
- Information structure
- Organizational processes
- Simulation; incentive mechanisms
- Workflow
ASJC Scopus subject areas
- Management Information Systems
- Information Systems
- Computer Networks and Communications
- Information Systems and Management
- Library and Information Sciences