Top managers and TQM success

One more look after all these years

Thomas Choi, Orlando C. Behling

Research output: Contribution to journalArticle

91 Citations (Scopus)

Abstract

Few authors who attempt to explain the recent problems of total quality management (TQM) pay much attention to the ways in which the attitudes of top managers affect the quality of such programs, even though the most respected authorities on TQM have long argued that top management's leadership is key to TQM's success or failure. Our research indicates that top managers' underlying, often unspoken, orientations toward time, market, and customers affect the nature of their firms' TQM programs.

Original languageEnglish (US)
Pages (from-to)37-47
Number of pages11
JournalAcademy of Management Executive
Volume11
Issue number1
StatePublished - Feb 1997
Externally publishedYes

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Total quality management
Managers
Authority
Top management

ASJC Scopus subject areas

  • Marketing

Cite this

Top managers and TQM success : One more look after all these years. / Choi, Thomas; Behling, Orlando C.

In: Academy of Management Executive, Vol. 11, No. 1, 02.1997, p. 37-47.

Research output: Contribution to journalArticle

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