TY - JOUR
T1 - To monitor or not to monitor
T2 - Effectiveness of a cyberloafing countermeasure
AU - Glassman, Jeremy
AU - Prosch, Marilyn
AU - Shao, Benjamin
N1 - Funding Information:
The authors thank Professors Raghu Santanam, Pei-yu Chen, Bin Gu, the anonymous reviewers, the AE, and the editor-in-chief for their constructive comments and insightful suggestions, which have greatly improved the lucidity of the paper. The usual disclaimer applies. Jeremy Glassman is a PhD Student studying Information Systems in the W. P. Carey School of Business at Arizona State University. He received his B.S. from Arizona State University and his M.S. in Information Systems and M.B.A from the Eller School of Management at the University of Arizona. His research interests include IT resource usage in the enterprise, IS security, and agribusiness IT. Marilyn Prosch is a Manager at Ernst & Young LLP in the National Advisory Practice. While conducting this research, she was an Associate Professor of Information Systems at Arizona State University. She has published in The Accounting Review, Journal of Information Systems , and Journal of Forecasting , among others. Benjamin B. M. Shao is an Associate Professor of Information Systems in the W. P. Carey School of Business at Arizona State University. He received his B.S. and M.S. from National Chiao Tung University, Taiwan, and Ph.D. from the State University of New York at Buffalo. His research interests include IT impacts, IS security, healthcare IT, distributed collaborative systems, and software project management. He has published more than 65 refereed papers in leading journals and conference proceedings across the disciplines of Information Systems, Computer Science, Production and Operations Management, Operations Research, and Healthcare Management. He had served or is serving on the editorial boards of seven scholar journals including Journal of the AIS, Decision Support Systems, Information & Management, Information Technology & Management , and MIS Quarterly special issue. In the W. P. Carey School, he was recognized for teaching excellence as the DISC Professor of the Year and the finalist for the John W. Teets Outstanding Teaching Award.
Publisher Copyright:
© 2014 Elsevier B.V. All rights reserved.
PY - 2015/3
Y1 - 2015/3
N2 - The goal of this study is to explore and analyze the effectiveness of a possible countermeasure to the so-called "cyberloafing" problem involving a technical solution of Internet filtering and monitoring. Through a multi-theoretical lens, we utilize operant conditioning and individuals' psychological morals of procedural justice and social norms to study the effectiveness of this countermeasure in addressing the associated agency problem and in promoting compliance with an organization's Internet usage policies. We find that in addition to the blocking module, confirmation and quota modules of an Internet filtering and monitoring system can prevent shirking and promote better compliance through employee empowerment and attention resource replenishment.
AB - The goal of this study is to explore and analyze the effectiveness of a possible countermeasure to the so-called "cyberloafing" problem involving a technical solution of Internet filtering and monitoring. Through a multi-theoretical lens, we utilize operant conditioning and individuals' psychological morals of procedural justice and social norms to study the effectiveness of this countermeasure in addressing the associated agency problem and in promoting compliance with an organization's Internet usage policies. We find that in addition to the blocking module, confirmation and quota modules of an Internet filtering and monitoring system can prevent shirking and promote better compliance through employee empowerment and attention resource replenishment.
KW - Agency theory Operant conditioning
KW - Cyberloafing
KW - Internet filtering and monitoring
KW - Procedural justice
KW - Social norms
UR - http://www.scopus.com/inward/record.url?scp=85027959037&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85027959037&partnerID=8YFLogxK
U2 - 10.1016/j.im.2014.08.001
DO - 10.1016/j.im.2014.08.001
M3 - Article
AN - SCOPUS:85027959037
SN - 0378-7206
VL - 52
SP - 170
EP - 182
JO - Information and Management
JF - Information and Management
IS - 2
ER -