The Supply Chain Management Processes

Keely L. Croxton, Sebastián J. García-Dastugue, Douglas M. Lambert, Dale Rogers

Research output: Contribution to journalArticle

330 Scopus citations


Increasingly, supply chain management is being recognized as the management of key business processes across the network of organizations that comprise the supply chain. While many have recognized the benefits of a process approach to managing the business and the supply chain, most are vague about what processes are to be considered, what sub-processes and activities are contained in each process, and how the processes interact with each other and with the traditional functional silos. In this paper, we provide strategic and operational descriptions of each of the eight supply chain processes identified by members of The Global Supply Chain Forum, as well as illustrations of the interfaces among the processes and an example of how a process approach can be implemented within an organization. Our aim is to provide managers with a framework to be used in implementing supply chain management, instructors with material useful in structuring a supply chain management course, and researchers with a set of opportunities for further development of the field.

Original languageEnglish (US)
Pages (from-to)13-36
Number of pages24
JournalInternational Journal of Logistics Management
Issue number2
StatePublished - Jul 1 2001
Externally publishedYes


  • Business process re-engineering
  • Process design
  • Process efficiency
  • Supply-chain management

ASJC Scopus subject areas

  • Business and International Management
  • Transportation

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