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The role of employee effort in satisfaction with service transactions
Lois A. Mohr, M J Bitner
Marketing
Research output
:
Contribution to journal
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Article
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peer-review
390
Scopus citations
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Dive into the research topics of 'The role of employee effort in satisfaction with service transactions'. Together they form a unique fingerprint.
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Business & Economics
Service Encounter
100%
Customer Satisfaction
44%
Employees
42%
Attribution
26%
Empirical Study
18%