The role of accent standardness in message preference and recall

Andrea Ketcham, Maura Scott, Eric Yorkston

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

This research examines the impact of spokesperson accents used in persuasive communications on consumer evaluations of and memory for products and services. Leveraging the construct of accent standardness (i.e., perceived accent prestige and "correctness"), in four experiments, listeners demonstrate their overall preferences by giving higher ratings to products advertised using less-familiar, more-standard accents (e.g., British) relative to more-familiar, less-standard accents (e.g., American Southern). However, consumer preferences for standard accents do not positively impact their memory; standard accents actually lower brand recall. Thus, when choosing a spokesperson's accent, there is a trade-off: increasing brand preference by using a standard accent or improving memory by using a more familiar, nonstandard accent.

Original languageEnglish (US)
Pages (from-to)33-45
Number of pages13
JournalJournal of Advertising
Volume41
Issue number1
DOIs
StatePublished - Apr 1 2012

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Data storage equipment
prestige
listener
communications
rating
Communication
experiment
evaluation
Experiments
Prestige
Consumer evaluation
Trade-offs
Consumer preferences
Brand preference
Rating
Experiment

ASJC Scopus subject areas

  • Business and International Management
  • Communication
  • Marketing

Cite this

The role of accent standardness in message preference and recall. / Ketcham, Andrea; Scott, Maura; Yorkston, Eric.

In: Journal of Advertising, Vol. 41, No. 1, 01.04.2012, p. 33-45.

Research output: Contribution to journalArticle

Ketcham, Andrea ; Scott, Maura ; Yorkston, Eric. / The role of accent standardness in message preference and recall. In: Journal of Advertising. 2012 ; Vol. 41, No. 1. pp. 33-45.
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