Abstract
Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In this paper, we describe how the returns management process can be implemented within a firm and across the supply chain. The process is described in terms of its sub-processes and associated activities, and the interfaces with corporate functions, other supply chain management processes and other firms. Examples of successful implementation are provided.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 1-18 |
| Number of pages | 18 |
| Journal | International Journal of Logistics Management |
| Volume | 13 |
| Issue number | 2 |
| DOIs | |
| State | Published - Jul 1 2002 |
| Externally published | Yes |
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Keywords
- Implementation
- Process management
- Reverse logistics
- Supply-chain management
ASJC Scopus subject areas
- Business and International Management
- Transportation
Cite this
The Returns Management Process. / Rogers, Dale; Lambert, Douglas M.; Croxton, Keely L.; García-Dastugue, Sebastián J.
In: International Journal of Logistics Management, Vol. 13, No. 2, 01.07.2002, p. 1-18.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - The Returns Management Process
AU - Rogers, Dale
AU - Lambert, Douglas M.
AU - Croxton, Keely L.
AU - García-Dastugue, Sebastián J.
PY - 2002/7/1
Y1 - 2002/7/1
N2 - Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In this paper, we describe how the returns management process can be implemented within a firm and across the supply chain. The process is described in terms of its sub-processes and associated activities, and the interfaces with corporate functions, other supply chain management processes and other firms. Examples of successful implementation are provided.
AB - Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In this paper, we describe how the returns management process can be implemented within a firm and across the supply chain. The process is described in terms of its sub-processes and associated activities, and the interfaces with corporate functions, other supply chain management processes and other firms. Examples of successful implementation are provided.
KW - Implementation
KW - Process management
KW - Reverse logistics
KW - Supply-chain management
UR - http://www.scopus.com/inward/record.url?scp=84993111552&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84993111552&partnerID=8YFLogxK
U2 - 10.1108/09574090210806397
DO - 10.1108/09574090210806397
M3 - Article
AN - SCOPUS:84993111552
VL - 13
SP - 1
EP - 18
JO - International Journal of Logistics Management
JF - International Journal of Logistics Management
SN - 0957-4093
IS - 2
ER -