The relationship between user participation and system success: A simultaneous contingency approach

Winston T. Lin, Benjamin Shao

Research output: Contribution to journalArticle

151 Citations (Scopus)

Abstract

The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. However, in spite of this, much of the empirical research so far has been unable to demonstrate its benefits. This paper examines the participation-success relationship in a broader context, where the effects of user participation and two other factors, user attitudes and user involvement, on system success occur simultaneously. Other contingency variables considered here are: system impact, system complexity, and development methodology. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link between user participation and user satisfaction and provide evidence on the interplay between user attitudes and user involvement.

Original languageEnglish (US)
Pages (from-to)283-295
Number of pages13
JournalInformation and Management
Volume37
Issue number6
StatePublished - Sep 2000

Fingerprint

Information systems
User participation
Contingency approach
User attitudes
User involvement
User satisfaction
Participation
System development
Factors
System complexity
Empirical research
Empirical results
Theoretical framework
Methodology
User acceptance
Information systems success
Contingency

Keywords

  • Contingency
  • Outsourcing
  • Simultaneity
  • System complexity
  • System impact
  • System success
  • User attitudes
  • User involvement
  • User participation
  • User satisfaction

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

Cite this

The relationship between user participation and system success : A simultaneous contingency approach. / Lin, Winston T.; Shao, Benjamin.

In: Information and Management, Vol. 37, No. 6, 09.2000, p. 283-295.

Research output: Contribution to journalArticle

@article{902a37ea2b7d4a83bca5be25fcd001a9,
title = "The relationship between user participation and system success: A simultaneous contingency approach",
abstract = "The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. However, in spite of this, much of the empirical research so far has been unable to demonstrate its benefits. This paper examines the participation-success relationship in a broader context, where the effects of user participation and two other factors, user attitudes and user involvement, on system success occur simultaneously. Other contingency variables considered here are: system impact, system complexity, and development methodology. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link between user participation and user satisfaction and provide evidence on the interplay between user attitudes and user involvement.",
keywords = "Contingency, Outsourcing, Simultaneity, System complexity, System impact, System success, User attitudes, User involvement, User participation, User satisfaction",
author = "Lin, {Winston T.} and Benjamin Shao",
year = "2000",
month = "9",
language = "English (US)",
volume = "37",
pages = "283--295",
journal = "Information and Management",
issn = "0378-7206",
publisher = "Elsevier",
number = "6",

}

TY - JOUR

T1 - The relationship between user participation and system success

T2 - A simultaneous contingency approach

AU - Lin, Winston T.

AU - Shao, Benjamin

PY - 2000/9

Y1 - 2000/9

N2 - The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. However, in spite of this, much of the empirical research so far has been unable to demonstrate its benefits. This paper examines the participation-success relationship in a broader context, where the effects of user participation and two other factors, user attitudes and user involvement, on system success occur simultaneously. Other contingency variables considered here are: system impact, system complexity, and development methodology. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link between user participation and user satisfaction and provide evidence on the interplay between user attitudes and user involvement.

AB - The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. However, in spite of this, much of the empirical research so far has been unable to demonstrate its benefits. This paper examines the participation-success relationship in a broader context, where the effects of user participation and two other factors, user attitudes and user involvement, on system success occur simultaneously. Other contingency variables considered here are: system impact, system complexity, and development methodology. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link between user participation and user satisfaction and provide evidence on the interplay between user attitudes and user involvement.

KW - Contingency

KW - Outsourcing

KW - Simultaneity

KW - System complexity

KW - System impact

KW - System success

KW - User attitudes

KW - User involvement

KW - User participation

KW - User satisfaction

UR - http://www.scopus.com/inward/record.url?scp=0001278322&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0001278322&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:0001278322

VL - 37

SP - 283

EP - 295

JO - Information and Management

JF - Information and Management

SN - 0378-7206

IS - 6

ER -