The relationship between user participation and system success: A simultaneous contingency approach

Winston T. Lin, Benjamin Shao

Research output: Contribution to journalArticle

155 Scopus citations

Abstract

The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. However, in spite of this, much of the empirical research so far has been unable to demonstrate its benefits. This paper examines the participation-success relationship in a broader context, where the effects of user participation and two other factors, user attitudes and user involvement, on system success occur simultaneously. Other contingency variables considered here are: system impact, system complexity, and development methodology. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link between user participation and user satisfaction and provide evidence on the interplay between user attitudes and user involvement.

Original languageEnglish (US)
Pages (from-to)283-295
Number of pages13
JournalInformation and Management
Volume37
Issue number6
DOIs
StatePublished - Sep 2000

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Keywords

  • Contingency
  • Outsourcing
  • Simultaneity
  • System complexity
  • System impact
  • System success
  • User attitudes
  • User involvement
  • User participation
  • User satisfaction

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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