The Quality assurance and improvement workforce in social services: An exploratory examination

Madeline Y. Lee, J. Curtis McMillen, Luis E. Zayas, Samantha J. Books

Research output: Contribution to journalArticle

4 Scopus citations


Quality assurance and improvement (QA/I) professionals are in pivotal positions in their organizations, yet almost nothing is known about this workforce in the social services. This exploratory study examines a small sample of QA/I professionals at private, nonprofit social service agencies. Findings reveal that most QA/I professionals are well educated, seasoned clinicians and many are social workers. However, many lack research skills and formal QA/I training. Accreditation frequently led them to their QA/I role, and none started their career to become a QA/I professional. Social work programs should consider career paths in QA/I and develop training curricula for these professionals.

Original languageEnglish (US)
Pages (from-to)243-257
Number of pages15
JournalAdministration in Social Work
Issue number3
StatePublished - Jun 1 2011



  • Professionals
  • Quality assurance
  • Quality improvement
  • Social services
  • Workforce

ASJC Scopus subject areas

  • Health(social science)
  • Public Administration

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