The Quality assurance and improvement workforce in social services

An exploratory examination

Madeline Y. Lee, J. Curtis McMillen, Luis E. Zayas, Samantha J. Books

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Quality assurance and improvement (QA/I) professionals are in pivotal positions in their organizations, yet almost nothing is known about this workforce in the social services. This exploratory study examines a small sample of QA/I professionals at private, nonprofit social service agencies. Findings reveal that most QA/I professionals are well educated, seasoned clinicians and many are social workers. However, many lack research skills and formal QA/I training. Accreditation frequently led them to their QA/I role, and none started their career to become a QA/I professional. Social work programs should consider career paths in QA/I and develop training curricula for these professionals.

Original languageEnglish (US)
Pages (from-to)243-257
Number of pages15
JournalAdministration in Social Work
Volume35
Issue number3
DOIs
StatePublished - Jun 2011

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Quality Improvement
Social Work
quality assurance
mobile social services
examination
career
Accreditation
accreditation
Curriculum
social worker
social work
Organizations
curriculum
lack
Research

Keywords

  • Professionals
  • Quality assurance
  • Quality improvement
  • Social services
  • Workforce

ASJC Scopus subject areas

  • Public Administration
  • Health(social science)

Cite this

The Quality assurance and improvement workforce in social services : An exploratory examination. / Lee, Madeline Y.; McMillen, J. Curtis; Zayas, Luis E.; Books, Samantha J.

In: Administration in Social Work, Vol. 35, No. 3, 06.2011, p. 243-257.

Research output: Contribution to journalArticle

Lee, Madeline Y. ; McMillen, J. Curtis ; Zayas, Luis E. ; Books, Samantha J. / The Quality assurance and improvement workforce in social services : An exploratory examination. In: Administration in Social Work. 2011 ; Vol. 35, No. 3. pp. 243-257.
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