The promise of information and communication technology in volunteer administration

Kelly E. Proulx, Mark Hager, Denise A. Wittstock

    Research output: Chapter in Book/Report/Conference proceedingChapter


    Traditional volunteer management is a bureaucratic process involving recruitment, screening, training, assignment, scheduling, recognition, retention, and reporting on volunteers. New workplace technologies provide ways to conduct these tasks with greater efficiency and increased accuracy, thereby enhancing both the volunteer experience and the impact of volunteers on organizational operations. This chapter reviews the literature regarding theories of technology acceptance and use, technology use in nonprofit organizations, and technology in volunteer programs. Three organizational case studies provide insights into both the promise and limitations of the adoption and use of Volgistics, a commonly used Web-based software designed for volunteer management in nonprofit organizations. The authors conclude by discussing what these cases suggest for the challenges and promise of adoption of new technology in the management of volunteers.

    Original languageEnglish (US)
    Title of host publicationICT Management in Non-Profit Organizations
    PublisherIGI Global
    Number of pages19
    ISBN (Electronic)9781466659759
    ISBN (Print)1466659742, 9781466659742
    StatePublished - Apr 30 2014

    ASJC Scopus subject areas

    • Economics, Econometrics and Finance(all)
    • Business, Management and Accounting(all)


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