The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction

Pablo Casas Arce, Sofia M. Lourenço, F. Asís Martínez-Jerez

Research output: Contribution to journalArticlepeer-review

25 Scopus citations

Fingerprint

Dive into the research topics of 'The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction'. Together they form a unique fingerprint.

Business & Economics