The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging

Dean Schillinger, Danielle McNamara, Scott Crossley, Courtney Lyles, Howard H. Moffet, Urmimala Sarkar, Nicholas Duran, Jill Allen, Jennifer Liu, Danielle Oryn, Neda Ratanawongsa, Andrew J. Karter

Research output: Contribution to journalReview article

6 Citations (Scopus)

Abstract

Health systems are heavily promoting patient portals. However, limited health literacy (HL) can restrict online communication via secure messaging (SM) because patients' literacy skills must be sufficient to convey and comprehend content while clinicians must encourage and elicit communication from patients and match patients' literacy level. This paper describes the Employing Computational Linguistics to Improve Patient-Provider Secure Email (ECLIPPSE) study, an interdisciplinary effort bringing together scientists in communication, computational linguistics, and health services to employ computational linguistic methods to (1) create a novel Linguistic Complexity Profile (LCP) to characterize communications of patients and clinicians and demonstrate its validity and (2) examine whether providers accommodate communication needs of patients with limited HL by tailoring their SM responses. We will study >5 million SMs generated by >150,000 ethnically diverse type 2 diabetes patients and >9000 clinicians from two settings: an integrated delivery system and a public (safety net) system. Finally, we will then create an LCP-based automated aid that delivers real-time feedback to clinicians to reduce the linguistic complexity of their SMs. This research will support health systems' journeys to become health literate healthcare organizations and reduce HL-related disparities in diabetes care.

Original languageEnglish (US)
Article number1348242
JournalJournal of Diabetes Research
Volume2017
DOIs
StatePublished - 2017

Fingerprint

Linguistics
Communication
Health Literacy
Health
Interdisciplinary Studies
Integrated Delivery of Health Care
Type 2 Diabetes Mellitus
Health Services
Organizations
Delivery of Health Care
Safety
Research

ASJC Scopus subject areas

  • Endocrinology, Diabetes and Metabolism
  • Endocrinology

Cite this

The Next Frontier in Communication and the ECLIPPSE Study : Bridging the Linguistic Divide in Secure Messaging. / Schillinger, Dean; McNamara, Danielle; Crossley, Scott; Lyles, Courtney; Moffet, Howard H.; Sarkar, Urmimala; Duran, Nicholas; Allen, Jill; Liu, Jennifer; Oryn, Danielle; Ratanawongsa, Neda; Karter, Andrew J.

In: Journal of Diabetes Research, Vol. 2017, 1348242, 2017.

Research output: Contribution to journalReview article

Schillinger, D, McNamara, D, Crossley, S, Lyles, C, Moffet, HH, Sarkar, U, Duran, N, Allen, J, Liu, J, Oryn, D, Ratanawongsa, N & Karter, AJ 2017, 'The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging', Journal of Diabetes Research, vol. 2017, 1348242. https://doi.org/10.1155/2017/1348242
Schillinger, Dean ; McNamara, Danielle ; Crossley, Scott ; Lyles, Courtney ; Moffet, Howard H. ; Sarkar, Urmimala ; Duran, Nicholas ; Allen, Jill ; Liu, Jennifer ; Oryn, Danielle ; Ratanawongsa, Neda ; Karter, Andrew J. / The Next Frontier in Communication and the ECLIPPSE Study : Bridging the Linguistic Divide in Secure Messaging. In: Journal of Diabetes Research. 2017 ; Vol. 2017.
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