The minimization of risk by roofing manufacturers by moving to performance information and requirements

T. Harris, J. Savicky, D. Kashiwagi, D. Parmar

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

One of the major causes of concern for facility managers is leaking roofs. Many facility owners have become very knowledgeable about roofing systems due to the industry's inability to provide performing systems. Not often discussed is the manufacturer's risk in the roofing industry. Roofing manufacturers have used the limited warranty concept to protect themselves from the risk of nonperformance. Facility owners have not realized that the warranties protect the manufacturer more than the owner. This paper discusses an innovative approach by two roofing manufacturers to minimize their risk of nonperformance by using an information structure to force contractors to continually improve. The information structure was used to restructure their delivery of materials, their warranty program, and the contractor requirements. The research program known as the "Alpha Program" addresses all aspects of risk for the manufacturer (namely the contractor performance, identification of owner perception of value, maintenance of the roofing system, and the roofing warranty). This program has resulted in the first roofing warranty in the roofing industry that covers every aspect of nonperformance except those covered by a traditional building insurance. This paper also includes the performance results of over 650 roofs across the United States, which used an information-based approach.

Original languageEnglish (US)
Title of host publicationCSCE 31st Annual Conf. Proceedings
Subtitle of host publication2003 Building our Civilization - 5th Construc. Specialty Conf., 8th Environ. and Sustainable Eng. Specialty Conf. and Offshore Engineering Specialty Conference
Pages1302-1309
Number of pages8
StatePublished - Dec 1 2003
EventCanadian Society for Civil Engineering - 31st Annual Conference: 2003 Building our Civilization - Moncton, NB, Canada
Duration: Jun 4 2003Jun 7 2003

Publication series

NameProceedings, Annual Conference - Canadian Society for Civil Engineering
Volume2003

Other

OtherCanadian Society for Civil Engineering - 31st Annual Conference: 2003 Building our Civilization
CountryCanada
CityMoncton, NB
Period6/4/036/7/03

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Harris, T., Savicky, J., Kashiwagi, D., & Parmar, D. (2003). The minimization of risk by roofing manufacturers by moving to performance information and requirements. In CSCE 31st Annual Conf. Proceedings: 2003 Building our Civilization - 5th Construc. Specialty Conf., 8th Environ. and Sustainable Eng. Specialty Conf. and Offshore Engineering Specialty Conference (pp. 1302-1309). (Proceedings, Annual Conference - Canadian Society for Civil Engineering; Vol. 2003).