The minimization of risk by roofing manufacturers by moving to performance information and requirements

T. Harris, J. Savicky, D. Kashiwagi, D. Parmar

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    One of the major causes of concern for facility managers is leaking roofs. Many facility owners have become very knowledgeable about roofing systems due to the industry's inability to provide performing systems. Not often discussed is the manufacturer's risk in the roofing industry. Roofing manufacturers have used the limited warranty concept to protect themselves from the risk of nonperformance. Facility owners have not realized that the warranties protect the manufacturer more than the owner. This paper discusses an innovative approach by two roofing manufacturers to minimize their risk of nonperformance by using an information structure to force contractors to continually improve. The information structure was used to restructure their delivery of materials, their warranty program, and the contractor requirements. The research program known as the "Alpha Program" addresses all aspects of risk for the manufacturer (namely the contractor performance, identification of owner perception of value, maintenance of the roofing system, and the roofing warranty). This program has resulted in the first roofing warranty in the roofing industry that covers every aspect of nonperformance except those covered by a traditional building insurance. This paper also includes the performance results of over 650 roofs across the United States, which used an information-based approach.

    Original languageEnglish (US)
    Title of host publicationProceedings, Annual Conference - Canadian Society for Civil Engineering
    Pages1302-1309
    Number of pages8
    Volume2003
    StatePublished - 2003
    EventCanadian Society for Civil Engineering - 31st Annual Conference: 2003 Building our Civilization - Moncton, NB, Canada
    Duration: Jun 4 2003Jun 7 2003

    Other

    OtherCanadian Society for Civil Engineering - 31st Annual Conference: 2003 Building our Civilization
    CountryCanada
    CityMoncton, NB
    Period6/4/036/7/03

    Fingerprint

    Contractors
    Roofs
    Industry
    Insurance
    Managers

    ASJC Scopus subject areas

    • Engineering(all)

    Cite this

    Harris, T., Savicky, J., Kashiwagi, D., & Parmar, D. (2003). The minimization of risk by roofing manufacturers by moving to performance information and requirements. In Proceedings, Annual Conference - Canadian Society for Civil Engineering (Vol. 2003, pp. 1302-1309)

    The minimization of risk by roofing manufacturers by moving to performance information and requirements. / Harris, T.; Savicky, J.; Kashiwagi, D.; Parmar, D.

    Proceedings, Annual Conference - Canadian Society for Civil Engineering. Vol. 2003 2003. p. 1302-1309.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Harris, T, Savicky, J, Kashiwagi, D & Parmar, D 2003, The minimization of risk by roofing manufacturers by moving to performance information and requirements. in Proceedings, Annual Conference - Canadian Society for Civil Engineering. vol. 2003, pp. 1302-1309, Canadian Society for Civil Engineering - 31st Annual Conference: 2003 Building our Civilization, Moncton, NB, Canada, 6/4/03.
    Harris T, Savicky J, Kashiwagi D, Parmar D. The minimization of risk by roofing manufacturers by moving to performance information and requirements. In Proceedings, Annual Conference - Canadian Society for Civil Engineering. Vol. 2003. 2003. p. 1302-1309
    Harris, T. ; Savicky, J. ; Kashiwagi, D. ; Parmar, D. / The minimization of risk by roofing manufacturers by moving to performance information and requirements. Proceedings, Annual Conference - Canadian Society for Civil Engineering. Vol. 2003 2003. pp. 1302-1309
    @inproceedings{05a6d8850e734c7682a6e55b890b8745,
    title = "The minimization of risk by roofing manufacturers by moving to performance information and requirements",
    abstract = "One of the major causes of concern for facility managers is leaking roofs. Many facility owners have become very knowledgeable about roofing systems due to the industry's inability to provide performing systems. Not often discussed is the manufacturer's risk in the roofing industry. Roofing manufacturers have used the limited warranty concept to protect themselves from the risk of nonperformance. Facility owners have not realized that the warranties protect the manufacturer more than the owner. This paper discusses an innovative approach by two roofing manufacturers to minimize their risk of nonperformance by using an information structure to force contractors to continually improve. The information structure was used to restructure their delivery of materials, their warranty program, and the contractor requirements. The research program known as the {"}Alpha Program{"} addresses all aspects of risk for the manufacturer (namely the contractor performance, identification of owner perception of value, maintenance of the roofing system, and the roofing warranty). This program has resulted in the first roofing warranty in the roofing industry that covers every aspect of nonperformance except those covered by a traditional building insurance. This paper also includes the performance results of over 650 roofs across the United States, which used an information-based approach.",
    author = "T. Harris and J. Savicky and D. Kashiwagi and D. Parmar",
    year = "2003",
    language = "English (US)",
    isbn = "1894662040",
    volume = "2003",
    pages = "1302--1309",
    booktitle = "Proceedings, Annual Conference - Canadian Society for Civil Engineering",

    }

    TY - GEN

    T1 - The minimization of risk by roofing manufacturers by moving to performance information and requirements

    AU - Harris, T.

    AU - Savicky, J.

    AU - Kashiwagi, D.

    AU - Parmar, D.

    PY - 2003

    Y1 - 2003

    N2 - One of the major causes of concern for facility managers is leaking roofs. Many facility owners have become very knowledgeable about roofing systems due to the industry's inability to provide performing systems. Not often discussed is the manufacturer's risk in the roofing industry. Roofing manufacturers have used the limited warranty concept to protect themselves from the risk of nonperformance. Facility owners have not realized that the warranties protect the manufacturer more than the owner. This paper discusses an innovative approach by two roofing manufacturers to minimize their risk of nonperformance by using an information structure to force contractors to continually improve. The information structure was used to restructure their delivery of materials, their warranty program, and the contractor requirements. The research program known as the "Alpha Program" addresses all aspects of risk for the manufacturer (namely the contractor performance, identification of owner perception of value, maintenance of the roofing system, and the roofing warranty). This program has resulted in the first roofing warranty in the roofing industry that covers every aspect of nonperformance except those covered by a traditional building insurance. This paper also includes the performance results of over 650 roofs across the United States, which used an information-based approach.

    AB - One of the major causes of concern for facility managers is leaking roofs. Many facility owners have become very knowledgeable about roofing systems due to the industry's inability to provide performing systems. Not often discussed is the manufacturer's risk in the roofing industry. Roofing manufacturers have used the limited warranty concept to protect themselves from the risk of nonperformance. Facility owners have not realized that the warranties protect the manufacturer more than the owner. This paper discusses an innovative approach by two roofing manufacturers to minimize their risk of nonperformance by using an information structure to force contractors to continually improve. The information structure was used to restructure their delivery of materials, their warranty program, and the contractor requirements. The research program known as the "Alpha Program" addresses all aspects of risk for the manufacturer (namely the contractor performance, identification of owner perception of value, maintenance of the roofing system, and the roofing warranty). This program has resulted in the first roofing warranty in the roofing industry that covers every aspect of nonperformance except those covered by a traditional building insurance. This paper also includes the performance results of over 650 roofs across the United States, which used an information-based approach.

    UR - http://www.scopus.com/inward/record.url?scp=33645711221&partnerID=8YFLogxK

    UR - http://www.scopus.com/inward/citedby.url?scp=33645711221&partnerID=8YFLogxK

    M3 - Conference contribution

    SN - 1894662040

    SN - 9781894662048

    VL - 2003

    SP - 1302

    EP - 1309

    BT - Proceedings, Annual Conference - Canadian Society for Civil Engineering

    ER -