The management of organizational justice

Russell Cropanzano, David E. Bowen, Stephen W. Gilliland

    Research output: Contribution to journalReview article

    371 Scopus citations

    Abstract

    Organizational justice has the potential to create powerful benefits for organizations and employees alike. These include greater trust and commitment, improved job performance, more helpful citizenship behaviors, improved customer satisfaction, and diminished conflict. We demonstrate the management of organizational justice with some suggestions for building fairness into widely used managerial activities. These include hiring, performance appraisal, reward systems, conflict management, and downsizing.

    Original languageEnglish (US)
    Pages (from-to)34-48
    Number of pages15
    JournalAcademy of Management Perspectives
    Volume21
    Issue number4
    DOIs
    StatePublished - Nov 2007

    ASJC Scopus subject areas

    • Business and International Management
    • Strategy and Management
    • Marketing

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