The Internal Service Encounter

Dwayne D. Gremler, M J Bitner

Research output: Contribution to journalArticle

113 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)34-56
Number of pages23
JournalInternational Journal of Service Industry Management
Volume5
Issue number2
DOIs
StatePublished - Jan 5 1994

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Service encounter

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

The Internal Service Encounter. / Gremler, Dwayne D.; Bitner, M J.

In: International Journal of Service Industry Management, Vol. 5, No. 2, 05.01.1994, p. 34-56.

Research output: Contribution to journalArticle

Gremler, Dwayne D. ; Bitner, M J. / The Internal Service Encounter. In: International Journal of Service Industry Management. 1994 ; Vol. 5, No. 2. pp. 34-56.
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