The Internal Service Encounter

Dwayne D. Gremler, M J Bitner

Research output: Contribution to journalArticle

115 Scopus citations
Original languageEnglish (US)
Pages (from-to)34-56
Number of pages23
JournalInternational Journal of Service Industry Management
Volume5
Issue number2
DOIs
StatePublished - Jan 5 1994

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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