The influence of service employee characteristics on customer choice and post-choice satisfaction

Nancy J. Sirianni, Iana Castro-Nelson, Andrea Ketcham, Gavan J. Fitzsimons

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Fingerprint

Dive into the research topics of 'The influence of service employee characteristics on customer choice and post-choice satisfaction'. Together they form a unique fingerprint.

Business & Economics

Social Sciences

Medicine & Life Sciences