The impact of sourcing enterprise system use and work process interdependence on sourcing professionals' job outcomes

Arun Rai, Robert Hornyak

Research output: Contribution to journalArticlepeer-review

16 Scopus citations

Abstract

We examine sourcing professionals' work context to conceptualize how they use sourcing enterprise systems (SESs) and to understand when SES use results in positive/negative job outcomes. We differentiate between SES use for supplier selection and supplier governance, identify sourcing professionals' work process interdependence as a moderator for the impacts of SES use on job satisfaction, and suggest job satisfaction mediates the impacts of SES use on job performance. We conducted a field study of sourcing professionals' SES use at one of the largest consumer product companies in the United States, which has implemented an SES to innovate its sourcing professionals' work processes. Based on our analysis of the survey and qualitative data we collected, we found the impacts of both types of SES use (1) to be negative on job satisfaction when work process interdependence was high, (2) to be positive on job satisfaction when work process interdependence was low, and (3) to be mediated by job satisfaction for job performance. We discuss the implications of our findings for the literature at the intersection of information systems and operations management as well as for the information technology enabled innovation of sourcing processes and, more generally, complex business processes.

Original languageEnglish (US)
Pages (from-to)474-488
Number of pages15
JournalJournal of Operations Management
Volume31
Issue number6
DOIs
StatePublished - Jan 1 2013

Keywords

  • IT capabilities
  • Job outcomes
  • Sourcing enterprise system use
  • Supplier governance
  • Supplier selection
  • Work process interdependence

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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