TY - JOUR
T1 - The impact of financial and nonfinancial incentives on business-unit outcomes over time
AU - Peterson, Suzanne
AU - Luthans, Fred
N1 - Copyright:
Copyright 2011 Elsevier B.V., All rights reserved.
PY - 2006/1
Y1 - 2006/1
N2 - Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured outcomes. The financial incentive initially had a greater effect on all 3 outcomes, but over time, the financial and nonfinancial incentives had an equally significant impact except in terms of employee turnover.
AB - Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured outcomes. The financial incentive initially had a greater effect on all 3 outcomes, but over time, the financial and nonfinancial incentives had an equally significant impact except in terms of employee turnover.
KW - Business unit outcomes
KW - Fast food industry
KW - Financial incentives
KW - Nonfinancial incentives
KW - Performance management
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U2 - 10.1037/0021-9010.91.1.156
DO - 10.1037/0021-9010.91.1.156
M3 - Review article
C2 - 16435945
AN - SCOPUS:31344453958
SN - 0021-9010
VL - 91
SP - 156
EP - 165
JO - Journal of Applied Psychology
JF - Journal of Applied Psychology
IS - 1
ER -