Abstract
Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 354-369 |
| Number of pages | 16 |
| Journal | Public Administration Review |
| Volume | 66 |
| Issue number | 3 |
| DOIs | |
| State | Published - May 2006 |
| Externally published | Yes |
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ASJC Scopus subject areas
- Sociology and Political Science
- Public Administration
- Marketing
Cite this
The effects of E-government on trust and confidence in government. / Tolbert, Caroline J.; Mossberger, Karen.
In: Public Administration Review, Vol. 66, No. 3, 05.2006, p. 354-369.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - The effects of E-government on trust and confidence in government
AU - Tolbert, Caroline J.
AU - Mossberger, Karen
PY - 2006/5
Y1 - 2006/5
N2 - Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.
AB - Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.
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U2 - 10.1111/j.1540-6210.2006.00594.x
DO - 10.1111/j.1540-6210.2006.00594.x
M3 - Article
VL - 66
SP - 354
EP - 369
JO - Public Administration Review
JF - Public Administration Review
SN - 0033-3352
IS - 3
ER -