Abstract
Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.
Original language | English (US) |
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Pages (from-to) | 354-369 |
Number of pages | 16 |
Journal | Public administration review |
Volume | 66 |
Issue number | 3 |
DOIs | |
State | Published - May 1 2006 |
Externally published | Yes |
ASJC Scopus subject areas
- Sociology and Political Science
- Public Administration
- Marketing