TY - GEN
T1 - The effects of automation-induced complacency on fault diagnosis and management performance in process control
AU - Clegg, Benjamin A.
AU - Vieane, Alex Z.
AU - Wickens, Christopher D.
AU - Gutzwiller, Robert S.
AU - Sebok, Angelia L.
N1 - Publisher Copyright:
Copyright 2014 Human Factors and Ergonomics Society.
PY - 2014
Y1 - 2014
N2 - Operators of automated systems can develop complacency, impairing their ability to respond in a timely and appropriate fashion when automation fails. This study sought to examine the impact of an instructional manipulation of attentiveness, in terms of engagement and accountability, on fault diagnosis and fault management. Participants trained on the operation of a simulated process control task, with instructions varied to induce higher or lower attentiveness to the task. After several routine faults within the system, a fault occurred along with a failure of a previously available diagnostic and management aid, and shortly after a second failure occurred. The first failure was associated with significant impairment of diagnosis and management, but comparatively few differences between attentiveness groups. Results are discussed in terms of their implications for a model of human-automation interaction.
AB - Operators of automated systems can develop complacency, impairing their ability to respond in a timely and appropriate fashion when automation fails. This study sought to examine the impact of an instructional manipulation of attentiveness, in terms of engagement and accountability, on fault diagnosis and fault management. Participants trained on the operation of a simulated process control task, with instructions varied to induce higher or lower attentiveness to the task. After several routine faults within the system, a fault occurred along with a failure of a previously available diagnostic and management aid, and shortly after a second failure occurred. The first failure was associated with significant impairment of diagnosis and management, but comparatively few differences between attentiveness groups. Results are discussed in terms of their implications for a model of human-automation interaction.
UR - http://www.scopus.com/inward/record.url?scp=84937955716&partnerID=8YFLogxK
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U2 - 10.1177/1541931214581178
DO - 10.1177/1541931214581178
M3 - Conference contribution
AN - SCOPUS:84937955716
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 844
EP - 848
BT - 2014 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014
PB - Human Factors an Ergonomics Society Inc.
T2 - 58th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014
Y2 - 27 October 2014 through 31 October 2014
ER -