The effects of automation-induced complacency on fault diagnosis and management performance in process control

Benjamin A. Clegg, Alex Z. Vieane, Christopher D. Wickens, Robert S. Gutzwiller, Angelia L. Sebok

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Operators of automated systems can develop complacency, impairing their ability to respond in a timely and appropriate fashion when automation fails. This study sought to examine the impact of an instructional manipulation of attentiveness, in terms of engagement and accountability, on fault diagnosis and fault management. Participants trained on the operation of a simulated process control task, with instructions varied to induce higher or lower attentiveness to the task. After several routine faults within the system, a fault occurred along with a failure of a previously available diagnostic and management aid, and shortly after a second failure occurred. The first failure was associated with significant impairment of diagnosis and management, but comparatively few differences between attentiveness groups. Results are discussed in terms of their implications for a model of human-automation interaction.

Original languageEnglish (US)
Title of host publication2014 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014
PublisherHuman Factors an Ergonomics Society Inc.
Pages844-848
Number of pages5
ISBN (Electronic)9780945289456
DOIs
StatePublished - Jan 1 2014
Externally publishedYes
Event58th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014 - Chicago, United States
Duration: Oct 27 2014Oct 31 2014

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume2014-January
ISSN (Print)1071-1813

Other

Other58th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014
CountryUnited States
CityChicago
Period10/27/1410/31/14

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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    Clegg, B. A., Vieane, A. Z., Wickens, C. D., Gutzwiller, R. S., & Sebok, A. L. (2014). The effects of automation-induced complacency on fault diagnosis and management performance in process control. In 2014 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014 (pp. 844-848). (Proceedings of the Human Factors and Ergonomics Society; Vol. 2014-January). Human Factors an Ergonomics Society Inc.. https://doi.org/10.1177/1541931214581178