The effectiveness of shallow hierarchies for document stores

Gregory Schymik, Karen Corral, David Schuff, Robert St Louis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Employees spend as much as 4.4 hours every week searching for documents that they never find. Despite this cost, most managers continue to believe that there is no viable alternative to keyword search. In this paper we present the results of an experiment which uses the eight level hierarchy of ABI/Inform to test how many levels are necessary to retrieve one specific paper. Our findings demonstrate empirically that a browsable subject hierarchy of just four levels provides almost as accurate a search result at deeper layers. Therefore the cost of implementing and maintaining a browsable hierarchy is not nearly as high as is frequently estimated. This has significant implications for both researchers and practitioners.

Original languageEnglish (US)
Title of host publication18th Americas Conference on Information Systems 2012, AMCIS 2012
Pages1728-1737
Number of pages10
StatePublished - Dec 1 2012
Event18th Americas Conference on Information Systems 2012, AMCIS 2012 - Seattle, WA, United States
Duration: Aug 9 2012Aug 12 2012

Publication series

Name18th Americas Conference on Information Systems 2012, AMCIS 2012
Volume3

Other

Other18th Americas Conference on Information Systems 2012, AMCIS 2012
CountryUnited States
CitySeattle, WA
Period8/9/128/12/12

Keywords

  • Document management
  • Hierarchies
  • Search

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences

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