The effect of slow zones on ridership: An analysis of the Chicago Transit Authority "El" Blue Line

Margarita Bernal, Eric Welch, P. S. Sriraj

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Transit agencies frequently upgrade rail tracks to bring the system to a state of good repair (SGR) and to improve the speed and reliability of urban rail transit service. For safety during construction, agencies establish slow zones in which trains must reduce speed. Slow zones create delays and schedule disruptions that result in customer dissatisfaction and discontinued use of transit, either temporarily or permanently. While transit agencies are understandably concerned about the possible negative effects of slow zones, empirical research has not specifically examined the relationship between slow zones and ridership. This paper partially fills that gap. Using data collected from the Chicago Transit Authority (CTA) Customer Experience Survey, CTA Slow Zone Maps, and, the Automatic Fare Collection System (AFC), it examines whether recurring service delays due to slow zones affect transit rider behavior and if the transit loyalty programs, such as smart card systems, increase or decrease rider defections. Findings suggest that slow zones increase headway deviation which reduces ridership. Smart card customers are more sensitive to slow zones as they are more likely to stop using transit as a result of delay. The findings of this paper have two major policy implications for transit agencies: (1) loyalty card users, often the most reliable source of revenue, are most at risk for defection during construction and (2) it is critical to minimize construction disruptions and delays in the long run by maintaining state of good repair. The results of this paper can likely be used as the basis for supporting immediate funding requests to bring the system to an acceptable state of good repair as well as stimulating ideas about funding reform for transit.

Original languageEnglish (US)
Pages (from-to)11-21
Number of pages11
JournalTransportation Research Part A: Policy and Practice
Volume87
DOIs
StatePublished - May 1 2016

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transit authority
Smart cards
Repair
Rails
Railroad tracks
customer
loyalty
funding
Authority
empirical research
pricing
revenue
reform

Keywords

  • Delays
  • Headway
  • Rail transit
  • Reliability
  • Ridership
  • Slow zones

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Civil and Structural Engineering
  • Transportation

Cite this

The effect of slow zones on ridership : An analysis of the Chicago Transit Authority "El" Blue Line. / Bernal, Margarita; Welch, Eric; Sriraj, P. S.

In: Transportation Research Part A: Policy and Practice, Vol. 87, 01.05.2016, p. 11-21.

Research output: Contribution to journalArticle

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