TY - JOUR
T1 - The effect of procedural injustice during emergency 911 calls
T2 - a factorial vignette-based study
AU - Flippin, Michaela
AU - Reisig, Michael D.
AU - Trinkner, Rick
PY - 2019/12/1
Y1 - 2019/12/1
N2 - Objectives: This study tests the effects of procedurally unfair treatment by 911 dispatchers on behavioral intentions to cooperate with criminal justice professionals. Methods: A factorial vignette design and a university-based sample (N = 488) were used. This study used two different vignettes, each of which involved a different type of emergency (i.e., a burglary incident and a traffic accident) and two experimental manipulations (i.e., procedural injustice and seriousness). Results: Participants who received the injustice stimuli reported they would be less likely call 911 in the future to report a similar incident, less likely to cooperate with the 911 operator if asked additional questions, and less willing to cooperate with the police once they arrived on the scene. In relative terms, the seriousness of the incident (e.g., amount of property stolen) mattered far less. Conclusion: This study demonstrates that procedural injustice during 911 calls not only adversely affects dispatchers, but also the police when they arrive on the scene.
AB - Objectives: This study tests the effects of procedurally unfair treatment by 911 dispatchers on behavioral intentions to cooperate with criminal justice professionals. Methods: A factorial vignette design and a university-based sample (N = 488) were used. This study used two different vignettes, each of which involved a different type of emergency (i.e., a burglary incident and a traffic accident) and two experimental manipulations (i.e., procedural injustice and seriousness). Results: Participants who received the injustice stimuli reported they would be less likely call 911 in the future to report a similar incident, less likely to cooperate with the 911 operator if asked additional questions, and less willing to cooperate with the police once they arrived on the scene. In relative terms, the seriousness of the incident (e.g., amount of property stolen) mattered far less. Conclusion: This study demonstrates that procedural injustice during 911 calls not only adversely affects dispatchers, but also the police when they arrive on the scene.
KW - Emergency 911
KW - Face attack
KW - Legal socialization
KW - Police-citizen relations
KW - Procedural justice
UR - http://www.scopus.com/inward/record.url?scp=85069715297&partnerID=8YFLogxK
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U2 - 10.1007/s11292-019-09369-y
DO - 10.1007/s11292-019-09369-y
M3 - Article
AN - SCOPUS:85069715297
SN - 1573-3750
VL - 15
SP - 651
EP - 660
JO - Journal of Experimental Criminology
JF - Journal of Experimental Criminology
IS - 4
ER -