Abstract
Uncivil comments following online news articles about issues of science and technology have been shown to lead to biased interpretations of the news content itself. Using an experiment embedded in a nationally representative survey, we provide evidence that cues about comment moderation ‒ even without any change in the comments themselves ‒ have the potential to alleviate this so-called nasty effect. Participants exposed to uncivil comments that appear in a moderated environment were less likely to perceive bias in the news article itself. Importantly, perceptions of bias among respondents exposed to the uncivil, moderated stimulus were comparable to those of respondents who viewed both moderated and unmoderated civil comments. Our results suggest that visible cues about comment moderation are a potentially valuable endeavor for news organizations, especially in an age of declining profit margins.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 129-146 |
| Number of pages | 18 |
| Journal | Information Communication and Society |
| Volume | 22 |
| Issue number | 1 |
| DOIs | |
| State | Published - Jan 2 2019 |
Keywords
- Nasty effect
- comment moderation
- incivility
- online comments
- perceived bias
ASJC Scopus subject areas
- Communication
- Library and Information Sciences