The design, development, and validation of a knowledge-based organizational learning support system

Michael J. Hine, Kenneth Goul

Research output: Contribution to journalArticle

20 Scopus citations

Abstract

It is generally agreed that organizational learning involves the processes of developing and exchanging organizational members' underlying opinions, assumptions, and interpretations of the environment. This exploratory research applies innovative information technology (IT) to support and facilitate organizational learning. The organizational learning process is defined, and inhibitors to the process are identified and translated into system requirements for the design and development of the Organizational Learning Support System (OLSS) toolkit. The OLSS toolkit uses a knowledge-based system to elicit initial interpretations of the environment from organizational members and automatically detects where organizational members' interpretations conflict and where they are in consensus. It uses a heuristic approach to order the presentation of the conflicts to the organizational members. A validation in the form of a pilot study is included.

Original languageEnglish (US)
Pages (from-to)119-152
Number of pages34
JournalJournal of Management Information Systems
Volume15
Issue number2
DOIs
StatePublished - Jan 1 1998

Keywords

  • Knowledge-based decision support systems
  • Organizational decision support systems
  • Organizational learning

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

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