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The changing role of employees in service theory and practice: An interdisciplinary view
David E. Bowen
Research output
:
Contribution to journal
›
Article
›
peer-review
182
Scopus citations
Overview
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Dive into the research topics of 'The changing role of employees in service theory and practice: An interdisciplinary view'. Together they form a unique fingerprint.
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Business & Economics
Employees
66%
Services Marketing
65%
Service Encounter
34%
Customer Service
30%
Interdisciplinary Research
24%
Frontline Employees
23%
Criticality
23%
Innovators
23%
Marketing Theory
22%
Service Employees
22%
Customer Value
19%
Enablers
18%
Marketing
18%
Research Directions
18%
Value Creation
17%
Social Sciences
employee
98%
customer
53%
marketing
37%
management
29%
marketing theory
23%
innovator
18%
interdisciplinary research
16%
organization
9%
Medicine & Life Sciences
Occupational Groups
100%
Marketing
67%
Interdisciplinary Research
21%
Direction compound
11%
Technology
10%