The acceptability of 360 degree appraisals: A customer-supplier relationship perspective

David Waldman, David E. Bowen

Research output: Contribution to journalArticle

30 Citations (Scopus)

Abstract

This article argues that "acceptability" is a key issue relevant to the success of 360 degree appraisal processes. They present conceptual arguments to show how a customer-supplier relationship (CSR) perspective provides a useful means of depicting possible 360 degree linkages, as well as discussing the types of raters and ratees for whom acceptance of the process is important. A categorization scheme then provides the primary factors relevant to acceptance of the process. These factors include: (1) organizational characteristics and (2) CSR characteristics and appraisal context. Comparisons are made between customers and suppliers in terms of their probable acceptance of 360 degree appraisals. 1

Original languageEnglish (US)
Pages (from-to)117-129
Number of pages13
JournalHuman Resource Management
Volume37
Issue number2
StatePublished - 1998

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Acceptability
Customer-supplier relationships
Acceptance
Factors
Suppliers
Linkage
Organizational characteristics

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management
  • Applied Psychology
  • Organizational Behavior and Human Resource Management

Cite this

The acceptability of 360 degree appraisals : A customer-supplier relationship perspective. / Waldman, David; Bowen, David E.

In: Human Resource Management, Vol. 37, No. 2, 1998, p. 117-129.

Research output: Contribution to journalArticle

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