TY - JOUR
T1 - Technology-Enabled Participatory Platforms for Civic Engagement
T2 - The Case of U.S. Cities
AU - Desouza, Kevin C.
AU - Bhagwatwar, Akshay
N1 - Funding Information:
Previous versions of this paper were presented at the 2012 IGU Commission on Geography of Governance Annual Conference, 2012 Americas Conference on Information Systems and the 2013 American Society for Public Administration Conference. We thank the audience for feedback received. Alison Sutherland, Titiana Ertiö, Kendra Smith, Rashmi Krishnamurthy, Jusil Lee, and Jaimy Alex provided valuable feedback and contributions to previous drafts of the paper. Kevin C. Desouza acknowledges partial funding for this work from the IBM Center for the Business of Government and the Alliance for Innovation. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the IBM or the Alliance for Innovation. All errors and omissions are solely our responsibility.
Publisher Copyright:
© 2014, © 2014 The Society of Urban Technology.
PY - 2014/10/2
Y1 - 2014/10/2
N2 - Technology-enabled participatory platforms are proving to be valuable canvases for engaging citizens in solving public-good challenges. Citizens are playing a more active role by either designing platforms themselves or participating on platforms created by public agencies. Unfortunately, our theoretical knowledge about the nature of these platforms is limited. In this paper, we take the first steps towards understanding technology-enabled participatory platforms. Through an exploratory analysis, following the spirit of a grounded theoretic methodology, we examined technology-enabled participatory platforms in the 25 most populated cities in the United States. We deduce four main archetypes—citizen centric and citizen data, citizen centric and government data, government centric and citizen data, and government centric and citizen-developed solutions of technology-enabled participatory platforms. We describe the intricacies of how collective intelligence is leveraged on these platforms. Implications for local government managers and urban planners are discussed. We hypothesize how the future of these platforms might evolve in the not so distant future.
AB - Technology-enabled participatory platforms are proving to be valuable canvases for engaging citizens in solving public-good challenges. Citizens are playing a more active role by either designing platforms themselves or participating on platforms created by public agencies. Unfortunately, our theoretical knowledge about the nature of these platforms is limited. In this paper, we take the first steps towards understanding technology-enabled participatory platforms. Through an exploratory analysis, following the spirit of a grounded theoretic methodology, we examined technology-enabled participatory platforms in the 25 most populated cities in the United States. We deduce four main archetypes—citizen centric and citizen data, citizen centric and government data, government centric and citizen data, and government centric and citizen-developed solutions of technology-enabled participatory platforms. We describe the intricacies of how collective intelligence is leveraged on these platforms. Implications for local government managers and urban planners are discussed. We hypothesize how the future of these platforms might evolve in the not so distant future.
KW - cities
KW - civic engagement
KW - crowdsourcing
KW - participatory platforms
KW - technology
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U2 - 10.1080/10630732.2014.954898
DO - 10.1080/10630732.2014.954898
M3 - Article
AN - SCOPUS:84919668597
SN - 1063-0732
VL - 21
SP - 25
EP - 50
JO - Journal of Urban Technology
JF - Journal of Urban Technology
IS - 4
ER -