Social acceptance of location-based mobile government services for emergency management

Anas Aloudat, Katina Michael, Xi Chen, Mutaz M. Al-Debei

Research output: Contribution to journalArticlepeer-review

86 Scopus citations


Location-based services deployed by governments can be used to assist people manage emergencies via their mobile handsets. Research delineating the acceptance of public services in the domain of emergency management has been scantly investigated in information systems. The main aim of this study is to assess the viability of location-based mobile emergency services by: (i) exploring the issues related to location-based services and their nationwide utilisation for emergency management; (ii) investigating the attitudinal and behavioural implications of the services; and (iii) examining the social acceptance or rejection of the services and identify the determinants of this acceptance or rejection. The results reveal that both attitude and perceived usefulness demonstrate a good prediction power of behavioural intention. Although perceived ease of use was found not to be a predictor of attitude, the results affirm its influence on perceived usefulness. The results also demonstrate the role of trust as the most influential determinant of individual perception of the usefulness of the services. Further, the results indicate that only the collection of personal location information, as a perceived privacy concern, had a significant negative impact on trust. Implications and future research are also discussed.

Original languageEnglish (US)
Pages (from-to)153-171
Number of pages19
JournalTelematics and Informatics
Issue number1
StatePublished - Feb 2014
Externally publishedYes


  • Emergency management
  • Government deployment
  • Location-based service
  • Mobile government
  • Social acceptance

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Electrical and Electronic Engineering


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