Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy

Business & Economics

• Consumption Experience 100%
• Firm Strategy 85%
• Customer Experience 48%
• Service Organization 43%
• Service Performance 24%
• Deadlock 15%
• Differentiation Strategy 13%
• Service Experience 13%
• Emotional Response 12%
• Service Process 12%
• Interaction 12%
• Performance Levels 12%
• Continuous Improvement 10%
• Marketing 10%
• Marketers 9%
• Service Quality 8%
• Energy 8%
• Customer Satisfaction 8%
• Purchase 7%
• Design Methodology 5%
• Industry 3%

Earth & Environmental Sciences

• firm 75%
• consumption 54%
• services 49%
• organization 25%
• service quality 12%
• weapon 10%
• purchase 9%
• marketing 9%
• price 7%
• industry 5%
• methodology 4%
• world 4%
• need 4%
• energy 4%
• analysis 2%