Shareholder value implications of service failures in triads: The case of customer information security breaches

Business & Economics

• Customer Information 83%
• Service Failure 80%
• Buyers 79%
• Triad 77%
• Breach 75%
• Shareholder Value 72%
• Information Security 66%
• Front-end 40%
• Service Provider 27%
• Financial Risk 16%
• Penalty 15%
• Service Outsourcing 10%
• Employee Productivity 10%
• Event Study Methodology 10%
• Buffer 8%
• Service Firms 8%
• Abnormal Returns 8%
• Financial Resources 8%
• Guidance 7%
• Outsourcing 7%
• Leverage 6%
• Employees 4%
• Costs 3%

Engineering & Materials Science

• Shareholders 100%
• Security of data 64%
• Outsourcing 40%
• Personnel 26%
• Productivity 13%
• Costs 6%