TY - JOUR
T1 - Shared team experiences and team effectiveness
T2 - Unpacking the contingent effects of entrained rhythms and task characteristics
AU - Luciano, Margaret
AU - Bartels, Amy L.
AU - D'Innocenzo, Lauren
AU - Travis Maynard, M.
AU - Mathieu, John E.
N1 - Funding Information:
We would like to thank David Marshall (Managing Director of Huron Consulting Group) and his colleagues for assisting in making the connections that led to this project. Research supported by Drexel University’s Institute for Strategic Leadership. For more information visit lebow. drexel.edu/ISL.
Publisher Copyright:
© Academy of Management Journal
PY - 2018/8
Y1 - 2018/8
N2 - This study explores the conditions under which shared team task-specific (STTS) experiences in crew-based arrangements may negatively influence team effectiveness. We suggest that the entrained rhythms featured in social entrainment theory act as a dual-edged sword with the potential to generate complacency detriments in addition to the commonly cited synchronization benefits. We argue that the manifestation and influence of the countervailing forces (i.e., synchronization and complacency) on the STTS experience-team effectiveness relationship will depend on salient task characteristics (i.e., frequency and difficulty). More specifically, frequently performed tasks create conditions for complacency to manifest (generating an inverted-U shaped relationship between STTS experience-team efficiency), whereas infrequently performed tasks do not (generating a positive, linear relationship). We further this distinction by layering on task difficulty that, we posit, acts to amplify the respective negative and positive consequences. Analyses of archival data from 8,236 surgeries performed over one year at a large hospital located in the southwestern region of the United States were consistent with our hypotheses and 30 semi-structured interviews with operating room personnel added richness and precision to our theory. Ancillary analyses on patient post-surgery recovery rate yielded additional insights. Implications and future directions are discussed.
AB - This study explores the conditions under which shared team task-specific (STTS) experiences in crew-based arrangements may negatively influence team effectiveness. We suggest that the entrained rhythms featured in social entrainment theory act as a dual-edged sword with the potential to generate complacency detriments in addition to the commonly cited synchronization benefits. We argue that the manifestation and influence of the countervailing forces (i.e., synchronization and complacency) on the STTS experience-team effectiveness relationship will depend on salient task characteristics (i.e., frequency and difficulty). More specifically, frequently performed tasks create conditions for complacency to manifest (generating an inverted-U shaped relationship between STTS experience-team efficiency), whereas infrequently performed tasks do not (generating a positive, linear relationship). We further this distinction by layering on task difficulty that, we posit, acts to amplify the respective negative and positive consequences. Analyses of archival data from 8,236 surgeries performed over one year at a large hospital located in the southwestern region of the United States were consistent with our hypotheses and 30 semi-structured interviews with operating room personnel added richness and precision to our theory. Ancillary analyses on patient post-surgery recovery rate yielded additional insights. Implications and future directions are discussed.
UR - http://www.scopus.com/inward/record.url?scp=85047376258&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85047376258&partnerID=8YFLogxK
U2 - 10.5465/amj.2016.0828
DO - 10.5465/amj.2016.0828
M3 - Article
AN - SCOPUS:85047376258
SN - 0001-4273
VL - 61
SP - 1403
EP - 1430
JO - Academy of Management Journal
JF - Academy of Management Journal
IS - 4
ER -