Shared experiences of technology and trust: An experimental study of physiological compliance between active and passive users in technology-mediated collaborative encounters

Enid Montague, Jie Xu, Erin Chiou

Research output: Contribution to journalArticle

19 Scopus citations

Abstract

The aim of this study is to examine the utility of physiological compliance (PC) to understand shared experience in a multiuser technological environment involving active and passive users. Common ground is critical for effective collaboration and important for multiuser technological systems that include passive users since this kind of user typically does not have control over the technology being used. An experiment was conducted with 48 participants who worked in two-person groups in a multitask environment under varied task and technology conditions. Indicators of PC were measured from participants' cardiovascular and electrodermal activities. The relationship between these PC indicators and collaboration outcomes, such as performance and subjective perception of the system, was explored. Results indicate that PC is related to group performance after controlling for task/technology conditions. PC is also correlated with shared perceptions of trust in technology among group members. PC is a useful tool for monitoring group processes and, thus, can be valuable for the design of collaborative systems. This study has implications for understanding effective collaboration.

Original languageEnglish (US)
Article number6837486
Pages (from-to)614-624
Number of pages11
JournalIEEE Transactions on Human-Machine Systems
Volume44
Issue number5
DOIs
StatePublished - Oct 1 2014
Externally publishedYes

Keywords

  • Group performance
  • multiagent systems
  • passive user
  • physiological compliance (PC)
  • trust in technology

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Control and Systems Engineering
  • Signal Processing
  • Human-Computer Interaction
  • Computer Science Applications
  • Computer Networks and Communications
  • Artificial Intelligence

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