Shared experiences of technology and trust

An experimental study of physiological compliance between active and passive users in technology-mediated collaborative encounters

Enid Montague, Jie Xu, Erin Chiou

Research output: Contribution to journalArticle

11 Citations (Scopus)

Abstract

The aim of this study is to examine the utility of physiological compliance (PC) to understand shared experience in a multiuser technological environment involving active and passive users. Common ground is critical for effective collaboration and important for multiuser technological systems that include passive users since this kind of user typically does not have control over the technology being used. An experiment was conducted with 48 participants who worked in two-person groups in a multitask environment under varied task and technology conditions. Indicators of PC were measured from participants' cardiovascular and electrodermal activities. The relationship between these PC indicators and collaboration outcomes, such as performance and subjective perception of the system, was explored. Results indicate that PC is related to group performance after controlling for task/technology conditions. PC is also correlated with shared perceptions of trust in technology among group members. PC is a useful tool for monitoring group processes and, thus, can be valuable for the design of collaborative systems. This study has implications for understanding effective collaboration.

Original languageEnglish (US)
Article number6837486
Pages (from-to)614-624
Number of pages11
JournalIEEE Transactions on Human-Machine Systems
Volume44
Issue number5
DOIs
StatePublished - Oct 1 2014
Externally publishedYes

Fingerprint

experience
Group
group membership
performance
Group technology
monitoring
human being
Compliance
experiment
Monitoring
Experiments

Keywords

  • Group performance
  • multiagent systems
  • passive user
  • physiological compliance (PC)
  • trust in technology

ASJC Scopus subject areas

  • Artificial Intelligence
  • Signal Processing
  • Human Factors and Ergonomics
  • Computer Networks and Communications
  • Computer Science Applications
  • Human-Computer Interaction
  • Control and Systems Engineering

Cite this

@article{67903348f45a4ffbb4f3cc3c0546e83c,
title = "Shared experiences of technology and trust: An experimental study of physiological compliance between active and passive users in technology-mediated collaborative encounters",
abstract = "The aim of this study is to examine the utility of physiological compliance (PC) to understand shared experience in a multiuser technological environment involving active and passive users. Common ground is critical for effective collaboration and important for multiuser technological systems that include passive users since this kind of user typically does not have control over the technology being used. An experiment was conducted with 48 participants who worked in two-person groups in a multitask environment under varied task and technology conditions. Indicators of PC were measured from participants' cardiovascular and electrodermal activities. The relationship between these PC indicators and collaboration outcomes, such as performance and subjective perception of the system, was explored. Results indicate that PC is related to group performance after controlling for task/technology conditions. PC is also correlated with shared perceptions of trust in technology among group members. PC is a useful tool for monitoring group processes and, thus, can be valuable for the design of collaborative systems. This study has implications for understanding effective collaboration.",
keywords = "Group performance, multiagent systems, passive user, physiological compliance (PC), trust in technology",
author = "Enid Montague and Jie Xu and Erin Chiou",
year = "2014",
month = "10",
day = "1",
doi = "10.1109/THMS.2014.2325859",
language = "English (US)",
volume = "44",
pages = "614--624",
journal = "IEEE Transactions on Human-Machine Systems",
issn = "2168-2291",
publisher = "IEEE Systems, Man, and Cybernetics Society",
number = "5",

}

TY - JOUR

T1 - Shared experiences of technology and trust

T2 - An experimental study of physiological compliance between active and passive users in technology-mediated collaborative encounters

AU - Montague, Enid

AU - Xu, Jie

AU - Chiou, Erin

PY - 2014/10/1

Y1 - 2014/10/1

N2 - The aim of this study is to examine the utility of physiological compliance (PC) to understand shared experience in a multiuser technological environment involving active and passive users. Common ground is critical for effective collaboration and important for multiuser technological systems that include passive users since this kind of user typically does not have control over the technology being used. An experiment was conducted with 48 participants who worked in two-person groups in a multitask environment under varied task and technology conditions. Indicators of PC were measured from participants' cardiovascular and electrodermal activities. The relationship between these PC indicators and collaboration outcomes, such as performance and subjective perception of the system, was explored. Results indicate that PC is related to group performance after controlling for task/technology conditions. PC is also correlated with shared perceptions of trust in technology among group members. PC is a useful tool for monitoring group processes and, thus, can be valuable for the design of collaborative systems. This study has implications for understanding effective collaboration.

AB - The aim of this study is to examine the utility of physiological compliance (PC) to understand shared experience in a multiuser technological environment involving active and passive users. Common ground is critical for effective collaboration and important for multiuser technological systems that include passive users since this kind of user typically does not have control over the technology being used. An experiment was conducted with 48 participants who worked in two-person groups in a multitask environment under varied task and technology conditions. Indicators of PC were measured from participants' cardiovascular and electrodermal activities. The relationship between these PC indicators and collaboration outcomes, such as performance and subjective perception of the system, was explored. Results indicate that PC is related to group performance after controlling for task/technology conditions. PC is also correlated with shared perceptions of trust in technology among group members. PC is a useful tool for monitoring group processes and, thus, can be valuable for the design of collaborative systems. This study has implications for understanding effective collaboration.

KW - Group performance

KW - multiagent systems

KW - passive user

KW - physiological compliance (PC)

KW - trust in technology

UR - http://www.scopus.com/inward/record.url?scp=84907219521&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84907219521&partnerID=8YFLogxK

U2 - 10.1109/THMS.2014.2325859

DO - 10.1109/THMS.2014.2325859

M3 - Article

VL - 44

SP - 614

EP - 624

JO - IEEE Transactions on Human-Machine Systems

JF - IEEE Transactions on Human-Machine Systems

SN - 2168-2291

IS - 5

M1 - 6837486

ER -