SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

RICHARD B. CHASE; K. RAVI KUMAR; WILLIAM E. YOUNGDAHL

doi:10.1111/j.1937-5956.1992.tb00350.x

SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

RICHARD B. CHASE, K. RAVI KUMAR, WILLIAM E. YOUNGDAHL

Global Management, Thunderbird School of (TSGM)

Research output: Contribution to journal › Article › peer-review

45 Scopus citations

Abstract

Evidence suggests that factory‐based service will become the next form of competition among manufacturers. If this is true, then manufacturing executives will have to obtain a clear understanding of the service capabilities of their plants and adjust their strategies accordingly. We define a set of factory‐based services, information, problem solving, sales, and support, and suggest that they be considered in developing manufacturing strategy. Several propositions provide a framework for future research by linking service performance variables to conventionally accepted manufacturing performance variables.

Original language	English (US)
Pages (from-to)	175-184
Number of pages	10
Journal	Production and Operations Management
Volume	1
Issue number	2
DOIs	https://doi.org/10.1111/j.1937-5956.1992.tb00350.x
State	Published - Jun 1992

Keywords

MANUFACTURING STRATEGY
PERFORMANCE MEASUREMENT
SERVICE FACTORY

ASJC Scopus subject areas

Management Science and Operations Research
Industrial and Manufacturing Engineering
Management of Technology and Innovation

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AB - Evidence suggests that factory‐based service will become the next form of competition among manufacturers. If this is true, then manufacturing executives will have to obtain a clear understanding of the service capabilities of their plants and adjust their strategies accordingly. We define a set of factory‐based services, information, problem solving, sales, and support, and suggest that they be considered in developing manufacturing strategy. Several propositions provide a framework for future research by linking service performance variables to conventionally accepted manufacturing performance variables.

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SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

Abstract

Keywords

ASJC Scopus subject areas

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