SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

RICHARD B. CHASE, K. RAVI KUMAR, William Youngdahl

    Research output: Contribution to journalArticlepeer-review

    43 Scopus citations

    Abstract

    Evidence suggests that factory‐based service will become the next form of competition among manufacturers. If this is true, then manufacturing executives will have to obtain a clear understanding of the service capabilities of their plants and adjust their strategies accordingly. We define a set of factory‐based services, information, problem solving, sales, and support, and suggest that they be considered in developing manufacturing strategy. Several propositions provide a framework for future research by linking service performance variables to conventionally accepted manufacturing performance variables.

    Original languageEnglish (US)
    Pages (from-to)175-184
    Number of pages10
    JournalProduction and Operations Management
    Volume1
    Issue number2
    DOIs
    StatePublished - 1992

    Keywords

    • MANUFACTURING STRATEGY
    • PERFORMANCE MEASUREMENT
    • SERVICE FACTORY

    ASJC Scopus subject areas

    • Management Science and Operations Research
    • Industrial and Manufacturing Engineering
    • Management of Technology and Innovation

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