SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

RICHARD B. CHASE, K. RAVI KUMAR, William Youngdahl

    Research output: Contribution to journalArticle

    42 Scopus citations

    Abstract

    Evidence suggests that factory‐based service will become the next form of competition among manufacturers. If this is true, then manufacturing executives will have to obtain a clear understanding of the service capabilities of their plants and adjust their strategies accordingly. We define a set of factory‐based services, information, problem solving, sales, and support, and suggest that they be considered in developing manufacturing strategy. Several propositions provide a framework for future research by linking service performance variables to conventionally accepted manufacturing performance variables.

    Original languageEnglish (US)
    Pages (from-to)175-184
    Number of pages10
    JournalProduction and Operations Management
    Volume1
    Issue number2
    DOIs
    StatePublished - 1992

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    Keywords

    • MANUFACTURING STRATEGY
    • PERFORMANCE MEASUREMENT
    • SERVICE FACTORY

    ASJC Scopus subject areas

    • Management Science and Operations Research
    • Industrial and Manufacturing Engineering
    • Management of Technology and Innovation

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