Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation

Fred O. Walumbwa, Chad A. Hartnell, Adegoke Oke

Research output: Contribution to journalArticlepeer-review

350 Scopus citations

Abstract

This study tests the influence of servant leadership on 2 group climates, employee attitudes, and organizational citizenship behavior. Results from a sample of 815 employees and 123 immediate supervisors revealed that commitment to the supervisor, self-efficacy, procedural justice climate, and service climate partially mediated the relationship between servant leadership and organizational citizenship behavior. Cross-level interaction results revealed that procedural justice climate and positive service climate amplified the influence of commitment to the supervisor on organizational citizenship behavior. Implications of these results for theory and practice and directions for future research are discussed.

Original languageEnglish (US)
Pages (from-to)517-529
Number of pages13
JournalJournal of Applied Psychology
Volume95
Issue number3
DOIs
StatePublished - May 1 2010

Keywords

  • Climate
  • Cross-level research
  • Leadership
  • Organizational citizenship behavior
  • Servant leadership

ASJC Scopus subject areas

  • Applied Psychology

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