Self-Service Technologies: What Do Customers Expect?

M J Bitner

Research output: Contribution to journalArticle

45 Citations (Scopus)

Abstract

In this high-tech world, customers haven't changed - they still want good service.

Original languageEnglish (US)
Pages (from-to)10
Number of pages1
JournalMarketing Management
Volume10
Issue number1
StatePublished - Mar 2001
Externally publishedYes

Fingerprint

High-tech
Self-service technology

ASJC Scopus subject areas

  • Business and International Management
  • Marketing

Cite this

Self-Service Technologies : What Do Customers Expect? / Bitner, M J.

In: Marketing Management, Vol. 10, No. 1, 03.2001, p. 10.

Research output: Contribution to journalArticle

Bitner, M J. / Self-Service Technologies : What Do Customers Expect?. In: Marketing Management. 2001 ; Vol. 10, No. 1. pp. 10.
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