Self-Service Technologies: What Do Customers Expect?

Mary Jo Bitner

Research output: Contribution to journalArticle

45 Scopus citations

Abstract

In this high-tech world, customers haven't changed - they still want good service.

Original languageEnglish (US)
Number of pages1
JournalMarketing Management
Volume10
Issue number1
StatePublished - Mar 1 2001

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ASJC Scopus subject areas

  • Business and International Management
  • Marketing

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