Self-service technologies

Amy Ostrom, M J Bitner, Matthew L. Meuter

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Citations (Scopus)
Original languageEnglish (US)
Title of host publicationE-Service
Subtitle of host publicationNew Directions in Theory and Practice
PublisherTaylor and Francis
Pages45-64
Number of pages20
ISBN (Electronic)9781315291291
ISBN (Print)9780765608079
StatePublished - Sep 16 2016

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Self-service technology

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Arts and Humanities(all)

Cite this

Ostrom, A., Bitner, M. J., & Meuter, M. L. (2016). Self-service technologies. In E-Service: New Directions in Theory and Practice (pp. 45-64). Taylor and Francis.

Self-service technologies. / Ostrom, Amy; Bitner, M J; Meuter, Matthew L.

E-Service: New Directions in Theory and Practice. Taylor and Francis, 2016. p. 45-64.

Research output: Chapter in Book/Report/Conference proceedingChapter

Ostrom, A, Bitner, MJ & Meuter, ML 2016, Self-service technologies. in E-Service: New Directions in Theory and Practice. Taylor and Francis, pp. 45-64.
Ostrom A, Bitner MJ, Meuter ML. Self-service technologies. In E-Service: New Directions in Theory and Practice. Taylor and Francis. 2016. p. 45-64
Ostrom, Amy ; Bitner, M J ; Meuter, Matthew L. / Self-service technologies. E-Service: New Directions in Theory and Practice. Taylor and Francis, 2016. pp. 45-64
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