Self-service technologies

Amy Ostrom, M J Bitner, Matthew L. Meuter

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Scopus citations
Original languageEnglish (US)
Title of host publicationE-Service
Subtitle of host publicationNew Directions in Theory and Practice
PublisherTaylor and Francis
Pages45-64
Number of pages20
ISBN (Electronic)9781315291291
ISBN (Print)9780765608079
StatePublished - Sep 16 2016

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Arts and Humanities(all)

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