Self-service technologies

Amy Ostrom, M J Bitner, Matthew L. Meuter

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Scopus citations
Original languageEnglish (US)
Title of host publicationE-Service
Subtitle of host publicationNew Directions in Theory and Practice
PublisherTaylor and Francis
Pages45-64
Number of pages20
ISBN (Electronic)9781315291291
ISBN (Print)9780765608079
StatePublished - Sep 16 2016

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Arts and Humanities(all)

Cite this

Ostrom, A., Bitner, M. J., & Meuter, M. L. (2016). Self-service technologies. In E-Service: New Directions in Theory and Practice (pp. 45-64). Taylor and Francis.