SaaS multi-tenant application customization

Wei Tek Tsai, Xin Sun

Research output: Chapter in Book/Report/Conference proceedingConference contribution

26 Scopus citations

Abstract

Cloud computing often uses the multi-tenancy architecture where tenants share system software. It is one of the key features of Software as a Service (SaaS) that enables higher profit margin by leveraging the economics of scale [1]. Tenants residing on a multi-tenant application appear to be the sole owner of the application and not aware of the existence of others. A multi-tenant SaaS application accommodates each tenant's unique requirements by allowing tenant-level customization. A complex SaaS application that supports hundreds, even thousands of tenants could have hundreds of customization points with each of them providing multiple options, and this could result in a huge number of ways to customize the application. This paper proposes an innovative customization approach that studies similar tenants' customization choices and provides guided semi-automated customization process for the future tenants. A semi-automated customization process could enable tenants to quickly implement the customization that best suits their business needs.

Original languageEnglish (US)
Title of host publicationProceedings - 2013 IEEE 7th International Symposium on Service-Oriented System Engineering, SOSE 2013
Pages1-12
Number of pages12
DOIs
StatePublished - Aug 5 2013
Event2013 IEEE 7th International Symposium on Service-Oriented System Engineering, SOSE 2013 - Redwood City, San Francisco Bay, CA, United States
Duration: Mar 25 2013Mar 28 2013

Publication series

NameProceedings - 2013 IEEE 7th International Symposium on Service-Oriented System Engineering, SOSE 2013

Other

Other2013 IEEE 7th International Symposium on Service-Oriented System Engineering, SOSE 2013
CountryUnited States
CityRedwood City, San Francisco Bay, CA
Period3/25/133/28/13

ASJC Scopus subject areas

  • Control and Systems Engineering

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  • Cite this

    Tsai, W. T., & Sun, X. (2013). SaaS multi-tenant application customization. In Proceedings - 2013 IEEE 7th International Symposium on Service-Oriented System Engineering, SOSE 2013 (pp. 1-12). [6525499] (Proceedings - 2013 IEEE 7th International Symposium on Service-Oriented System Engineering, SOSE 2013). https://doi.org/10.1109/SOSE.2013.44