@inproceedings{b70ad8ac96f840f9b9af14194a54a47a,
title = "Relationships among Different Subjective Measurements of Consumer Health Information Retrieval Performance",
abstract = "Background: Millions of consumers perform health information retrieval (HIR) online. To better understand the consumers 'perspective on HIR performance, we conducted an observation and interview study of 97 health information consumers. Methods: Consumers were asked to perform HIR tasks and we recorded their view regarding performance using several different subjective measurements: finding the desired information, usefulness of the information found, satisfaction with the information, and intention to continue searching. Statistical analysis was applied to verify if the multiple subjective measurements were redundant. Result: The measurements ranged from slight agreement to no agreement among them. A number of reasons were identified for this lack of agreement. Conclusion: Although related, the four subjective measurements of HIR performance are distinct from each other and carried different useful information.",
keywords = "Consumer Informatics, Evaluation, Information retrieval",
author = "Zeng, {Qing T.} and Sandra Kogan and Long Ngo and Greenes, {Robert A.}",
note = "Funding Information: This work was funded by grant RO1 LM07222 from the National Library of Medicine. We thank Ms. Audrey Kalmus for her work in data collection. Publisher Copyright: {\textcopyright} 2004 IMIA. All rights reserved.; 11th World Congress on Medical Informatics, MEDINFO 2004 ; Conference date: 07-09-2004 Through 11-09-2004",
year = "2004",
language = "English (US)",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press BV",
pages = "1328--1332",
editor = "Marius Fieschi and Coiera, {Enrico W.} and Yu-Chuan Li",
booktitle = "Studies in Health Technology and Informatics",
address = "Netherlands",
}