RefSTATS

Product Highlights- Easy point-and-click (touch) interface- Intuitive input process- Support up to 30 concurrent service point staff- Requires minimal training- Definable access control and security- Detailed, flexible reports generation- Reports and data can be exported to spreadsheet file format- Provides data for reporting and promoting library services to stakeholders- Provides data to target areas for modification of services- Provides a system to quantify and help evaluate reference desk activitiesExample Use for Products- Develop appropriate staffing patterns- Measure the time spent providing reference service, and in what capacity- Discern possible areas for instruction, serivce modifications- Utilitze data for staffing training purposes- Allow library staff to measure their own performance- Allows Reference Desk supervisor to measure reference service for decision-making purposes- Assess trends in reference collection use- Track general changes and trends in reference desk service- Demonstrate the character of reference service- Quantify the use of other's expertise, both internally and externally.