RefSTATS

Marisa Duarte (Inventor)

Research output: Patent

Abstract

Product Highlights- Easy point-and-click (touch) interface- Intuitive input process- Support up to 30 concurrent service point staff- Requires minimal training- Definable access control and security- Detailed, flexible reports generation- Reports and data can be exported to spreadsheet file format- Provides data for reporting and promoting library services to stakeholders- Provides data to target areas for modification of services- Provides a system to quantify and help evaluate reference desk activitiesExample Use for Products- Develop appropriate staffing patterns- Measure the time spent providing reference service, and in what capacity- Discern possible areas for instruction, serivce modifications- Utilitze data for staffing training purposes- Allow library staff to measure their own performance- Allows Reference Desk supervisor to measure reference service for decision-making purposes- Assess trends in reference collection use- Track general changes and trends in reference desk service- Demonstrate the character of reference service- Quantify the use of other's expertise, both internally and externally.
Original languageEnglish (US)
StatePublished - Feb 13 2006

Fingerprint

staffing
staff
trend
expertise
stakeholder
instruction
decision making
performance
time

Cite this

RefSTATS. / Duarte, Marisa (Inventor).

Research output: Patent

Duarte M, inventor. RefSTATS. 2006 Feb 13.
@misc{ab8d826cebbe4db4af26ea27c5d21466,
title = "RefSTATS",
abstract = "Product Highlights- Easy point-and-click (touch) interface- Intuitive input process- Support up to 30 concurrent service point staff- Requires minimal training- Definable access control and security- Detailed, flexible reports generation- Reports and data can be exported to spreadsheet file format- Provides data for reporting and promoting library services to stakeholders- Provides data to target areas for modification of services- Provides a system to quantify and help evaluate reference desk activitiesExample Use for Products- Develop appropriate staffing patterns- Measure the time spent providing reference service, and in what capacity- Discern possible areas for instruction, serivce modifications- Utilitze data for staffing training purposes- Allow library staff to measure their own performance- Allows Reference Desk supervisor to measure reference service for decision-making purposes- Assess trends in reference collection use- Track general changes and trends in reference desk service- Demonstrate the character of reference service- Quantify the use of other's expertise, both internally and externally.",
author = "Marisa Duarte",
year = "2006",
month = "2",
day = "13",
language = "English (US)",
type = "Patent",

}

TY - PAT

T1 - RefSTATS

AU - Duarte, Marisa

PY - 2006/2/13

Y1 - 2006/2/13

N2 - Product Highlights- Easy point-and-click (touch) interface- Intuitive input process- Support up to 30 concurrent service point staff- Requires minimal training- Definable access control and security- Detailed, flexible reports generation- Reports and data can be exported to spreadsheet file format- Provides data for reporting and promoting library services to stakeholders- Provides data to target areas for modification of services- Provides a system to quantify and help evaluate reference desk activitiesExample Use for Products- Develop appropriate staffing patterns- Measure the time spent providing reference service, and in what capacity- Discern possible areas for instruction, serivce modifications- Utilitze data for staffing training purposes- Allow library staff to measure their own performance- Allows Reference Desk supervisor to measure reference service for decision-making purposes- Assess trends in reference collection use- Track general changes and trends in reference desk service- Demonstrate the character of reference service- Quantify the use of other's expertise, both internally and externally.

AB - Product Highlights- Easy point-and-click (touch) interface- Intuitive input process- Support up to 30 concurrent service point staff- Requires minimal training- Definable access control and security- Detailed, flexible reports generation- Reports and data can be exported to spreadsheet file format- Provides data for reporting and promoting library services to stakeholders- Provides data to target areas for modification of services- Provides a system to quantify and help evaluate reference desk activitiesExample Use for Products- Develop appropriate staffing patterns- Measure the time spent providing reference service, and in what capacity- Discern possible areas for instruction, serivce modifications- Utilitze data for staffing training purposes- Allow library staff to measure their own performance- Allows Reference Desk supervisor to measure reference service for decision-making purposes- Assess trends in reference collection use- Track general changes and trends in reference desk service- Demonstrate the character of reference service- Quantify the use of other's expertise, both internally and externally.

M3 - Patent

ER -