Quitting the Boss? The Role of Manager Influence Tactics and Employee Emotional Engagement in Voluntary Turnover

Christopher S. Reina, Kristie M. Rogers, Suzanne Peterson, Kris Byron, Peter Hom

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Employees commonly cite their managers’ behavior as the primary reason for quitting their jobs. We sought to extend turnover research by investigating whether two commonly used influence tactics by managers affect their employees’ voluntary turnover and whether employees’ emotional engagement and job satisfaction mediate this relationship. We tested our hypotheses using survey data collected at two time points from a sample of financial services directors and objective lagged turnover data. Using multilevel path modeling, we found that managers’ use of pressure and inspirational appeals had opposite effects on employee voluntary turnover and that employees’ emotional engagement was a significant and unique mediating mechanism even when job satisfaction, the traditional attitudinal predictor of turnover, was also included in the path model. Our findings contribute to turnover research by demonstrating a relationship between specific managerial behaviors and employee turnover and shed light on a key mediating mechanism that explains these effects.

Original languageEnglish (US)
Pages (from-to)5-18
Number of pages14
JournalJournal of Leadership and Organizational Studies
Volume25
Issue number1
DOIs
StatePublished - Feb 1 2018

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turnover
tactics
employee
manager
job satisfaction
financial service
Employees
Emotion
Managers
Influence tactics
Voluntary turnover
director
appeal
Turnover
Job satisfaction

Keywords

  • emotional engagement
  • influence tactics
  • job satisfaction
  • turnover

ASJC Scopus subject areas

  • Business and International Management
  • Sociology and Political Science
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management Science and Operations Research

Cite this

Quitting the Boss? The Role of Manager Influence Tactics and Employee Emotional Engagement in Voluntary Turnover. / Reina, Christopher S.; Rogers, Kristie M.; Peterson, Suzanne; Byron, Kris; Hom, Peter.

In: Journal of Leadership and Organizational Studies, Vol. 25, No. 1, 01.02.2018, p. 5-18.

Research output: Contribution to journalArticle

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