TY - GEN
T1 - Quality management programs
T2 - PICMET '07 - Portland International Center for Management of Engineering and Technology - Management of Converging Technologies
AU - Humble, Jane E.
AU - Peterson, William R.
AU - Sornberger, Jeffrey
PY - 2007/12/1
Y1 - 2007/12/1
N2 - Total Quality Management (TQM) programs have been shown to lead to significantly higher levels of organizational performance excellence, increased competitive advantage, and higher profitability. In order to determine if an organization is continuously improving its performance and working toward higher levels of excellence, a program of regular performance assessments is recommended. One assessment tool that has been widely used over the past six years is the survey called "Are We Making Progress", which was developed by the US Department of Commerce, National Institute of Standards and Technology (NIST). The survey consists of 40 questions that ask probing questions in organizational areas corresponding to the seven Baldrige categories: leadership; strategic planning; customer and market focus measurement, analysis, and knowledge management; human resource focus; process management; and business results. In Arizona, 94 of these NIST surveys have been administered to selected organizations of all sizes and from many different sectors of the economy. Taken together, they form a baseline for comparison with survey results of similar organizations.
AB - Total Quality Management (TQM) programs have been shown to lead to significantly higher levels of organizational performance excellence, increased competitive advantage, and higher profitability. In order to determine if an organization is continuously improving its performance and working toward higher levels of excellence, a program of regular performance assessments is recommended. One assessment tool that has been widely used over the past six years is the survey called "Are We Making Progress", which was developed by the US Department of Commerce, National Institute of Standards and Technology (NIST). The survey consists of 40 questions that ask probing questions in organizational areas corresponding to the seven Baldrige categories: leadership; strategic planning; customer and market focus measurement, analysis, and knowledge management; human resource focus; process management; and business results. In Arizona, 94 of these NIST surveys have been administered to selected organizations of all sizes and from many different sectors of the economy. Taken together, they form a baseline for comparison with survey results of similar organizations.
UR - http://www.scopus.com/inward/record.url?scp=47849120963&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=47849120963&partnerID=8YFLogxK
U2 - 10.1109/PICMET.2007.4349530
DO - 10.1109/PICMET.2007.4349530
M3 - Conference contribution
AN - SCOPUS:47849120963
SN - 1890843164
SN - 9781890843168
T3 - Portland International Conference on Management of Engineering and Technology
SP - 2006
EP - 2023
BT - PICMET '07 - Portland International Center for Management of Engineering and Technology - Proceedings Management of Converging Technologies
Y2 - 5 August 2007 through 9 August 2007
ER -