Quality management programs

Designed to increase competitive advantage

Jane E. Humble, William R. Peterson, Jeffrey Sornberger

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Total Quality Management (TQM) programs have been shown to lead to significantly higher levels of organizational performance excellence, increased competitive advantage, and higher profitability. In order to determine if an organization is continuously improving its performance and working toward higher levels of excellence, a program of regular performance assessments is recommended. One assessment tool that has been widely used over the past six years is the survey called "Are We Making Progress", which was developed by the US Department of Commerce, National Institute of Standards and Technology (NIST). The survey consists of 40 questions that ask probing questions in organizational areas corresponding to the seven Baldrige categories: leadership; strategic planning; customer and market focus measurement, analysis, and knowledge management; human resource focus; process management; and business results. In Arizona, 94 of these NIST surveys have been administered to selected organizations of all sizes and from many different sectors of the economy. Taken together, they form a baseline for comparison with survey results of similar organizations.

Original languageEnglish (US)
Title of host publicationPortland International Conference on Management of Engineering and Technology
Pages2006-2023
Number of pages18
DOIs
StatePublished - 2007
EventPICMET '07 - Portland International Center for Management of Engineering and Technology - Management of Converging Technologies - Portland, OR, United States
Duration: Aug 5 2007Aug 9 2007

Other

OtherPICMET '07 - Portland International Center for Management of Engineering and Technology - Management of Converging Technologies
CountryUnited States
CityPortland, OR
Period8/5/078/9/07

Fingerprint

Quality management
Total quality management
Strategic planning
Knowledge management
Profitability
Personnel
Competitive advantage
Industry

ASJC Scopus subject areas

  • Management of Technology and Innovation

Cite this

Humble, J. E., Peterson, W. R., & Sornberger, J. (2007). Quality management programs: Designed to increase competitive advantage. In Portland International Conference on Management of Engineering and Technology (pp. 2006-2023). [4349530] https://doi.org/10.1109/PICMET.2007.4349530

Quality management programs : Designed to increase competitive advantage. / Humble, Jane E.; Peterson, William R.; Sornberger, Jeffrey.

Portland International Conference on Management of Engineering and Technology. 2007. p. 2006-2023 4349530.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Humble, JE, Peterson, WR & Sornberger, J 2007, Quality management programs: Designed to increase competitive advantage. in Portland International Conference on Management of Engineering and Technology., 4349530, pp. 2006-2023, PICMET '07 - Portland International Center for Management of Engineering and Technology - Management of Converging Technologies, Portland, OR, United States, 8/5/07. https://doi.org/10.1109/PICMET.2007.4349530
Humble JE, Peterson WR, Sornberger J. Quality management programs: Designed to increase competitive advantage. In Portland International Conference on Management of Engineering and Technology. 2007. p. 2006-2023. 4349530 https://doi.org/10.1109/PICMET.2007.4349530
Humble, Jane E. ; Peterson, William R. ; Sornberger, Jeffrey. / Quality management programs : Designed to increase competitive advantage. Portland International Conference on Management of Engineering and Technology. 2007. pp. 2006-2023
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