Quality management effectiveness in Asia

The influence of culture

Thomas Kull, John G. Wacker

Research output: Contribution to journalArticle

120 Citations (Scopus)

Abstract

Globalization forces managers to utilize manufacturing capabilities from countries with different cultures than their own, particularly from Asia. Yet quality problems in China have raised concerns among managers and researchers as to how to assure product quality from Asian facilities. Implementing quality management practices may accomplish this, but such practices assume specific cultural values exist in certain Asian cultures. Using global manufacturing and cultural data, this study examines if cultural values in Asian and non-Asian countries moderate how effective quality management practices are at improving quality performance. Through the use of multilevel modeling, differences in quality management effectiveness are found among the East Asian cultures of China, South Korea, and Taiwan. Moreover, this study finds that specific cultural dimensions are statistically related to quality management effectiveness. The results of this study will assist managers in devising plans to assure higher quality from East Asian facilities and in predicting where problems may occur in other countries around the world.

Original languageEnglish (US)
Pages (from-to)223-239
Number of pages17
JournalJournal of Operations Management
Volume28
Issue number3
DOIs
StatePublished - May 2010

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Quality management
Managers
Management effectiveness
Asia

Keywords

  • Asia
  • Culture
  • Multilevel modeling
  • Quality management

ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering
  • Computer Science Applications
  • Management Science and Operations Research
  • Strategy and Management

Cite this

Quality management effectiveness in Asia : The influence of culture. / Kull, Thomas; Wacker, John G.

In: Journal of Operations Management, Vol. 28, No. 3, 05.2010, p. 223-239.

Research output: Contribution to journalArticle

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