Quality management and cooperative values: Investigation of multilevel influences on workgroup performance

Thomas Kull, Ram Narasimhan

Research output: Contribution to journalArticle

33 Citations (Scopus)

Abstract

Unsuccessful quality initiatives often are attributed to an organizational culture that does not recognize the importance of the cooperative values that underlie " soft" quality management practices, like customer focus and empowerment. Yet, the literature remains unclear as to how quality management and cooperative values interrelate by failing to incorporate the multilevel influences on this relationship in organizations. This research analyzes a multilevel model based on sociotechnical systems and quality management theories. Secondary data are used to test an explanation of how organizational-level and workgroup-level quality management practices relate to cooperative cultural values and workgroup performance. A single-level model is also tested to demonstrate its inadequacies. Based upon the support for a multilevel model, managerial insights are provided that aid in deciding where resources should be allocated during a quality initiative.

Original languageEnglish (US)
Pages (from-to)81-113
Number of pages33
JournalDecision Sciences
Volume41
Issue number1
DOIs
StatePublished - Feb 2010

Fingerprint

Quality management
Quality management practices
Multilevel models
Organizational culture
Socio-technical systems
Organizational level
Cultural values
Resources
Secondary data
Management theory
Empowerment
System management
Customer focus

Keywords

  • Multilevel modeling
  • Nonprofit service operation
  • Organizational culture
  • Quality management

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management
  • Business, Management and Accounting(all)
  • Information Systems and Management

Cite this

Quality management and cooperative values : Investigation of multilevel influences on workgroup performance. / Kull, Thomas; Narasimhan, Ram.

In: Decision Sciences, Vol. 41, No. 1, 02.2010, p. 81-113.

Research output: Contribution to journalArticle

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